Title: Problem creating installer file
Last modified: August 21, 2016

---

# Problem creating installer file

 *  Resolved [micb](https://wordpress.org/support/users/micb/)
 * (@micb)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problem-creating-installer-file/)
 * Hello,
    I have been successfully using Duplicator in the past year and this is
   a fantastic plugin. However, I just upgraded WP and Duplicator yesterday to the
   newest versions and have the following problem while attempting to create a package:
   Error Message: Build Interrupt Server Status: 200 -OK Error Message: Build Folder:…/
   wp/wp-snapshots/tmp Some servers close connections quickly; yet the build can
   continue to run in the background. To validate if a build is still running; open
   the ‘tmp’ folder above and see if the archive file is growing in size. If it 
   is not then your server has strict timeout constraints. Please visit the support
   page for additional resources.
 * I know it looks like there is a timeout issue, so I checked all timeout parameters
   and they all look ok. I have introduced filters such that the build takes less
   than 3 seconds, and the problem persists. There is absolutely no difference in
   the log file if the build takes 10s or 2s.
 * The log file ends with (I replaced the sensitive data by “…”):
    ********************************************************************************
   ARCHIVE (ZIP): ********************************************************************************
   ARCHIVE DIR: /…/wp ARCHIVE FILE: …_archive.zip FILTER DIRS: …/wp/wp-content; 
   FILTER EXTS: —————————————- SCANNING FILTERS *ON* Items archived [1068] flushing
   response. – filter@ […/wp/wp-content] STATS: Dirs 103 | Files 992 | Links 0 SIZE:
   15.3MB TIME: 1.50 sec. —————————————- COMPRESSING SQL ADDED: …_database.sql
 * I have checked that the zip extension is included in the PHPini and it is there.
 * In the wp-snapshot/tmp directory, I find the files …_database.sql and the …_archive.
   zip. I am able to unzip the _archive.zip and in fact everything is there with
   the correct file/dir sizes. The install file is missing however both in the wp-
   snapshot and the wp-snapshot/tmp. I can’t find it anywhere.
 * It seems that the problem is encountered upon building the install file. Any 
   help would be much appreciated. If anything, could you let me know how to build
   the install file manually?
 * Thanks very much!
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problem-creating-installer-file/#post-4753122)
 * If you want to submit your full log I can look at it closer see:
    [http://lifeinthegrid.com/duplicator/](http://lifeinthegrid.com/duplicator/)
 *  Thread Starter [micb](https://wordpress.org/support/users/micb/)
 * (@micb)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problem-creating-installer-file/#post-4753247)
 * Hi,
 * Thanks for the reply, I just posted a Ticket as you requested.
 * Thanks very much,
    Michel
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problem-creating-installer-file/#post-4753280)
 * Sounds good! It may be a few days before I can dig into it, but its in the queue…
 *  [Lucas](https://wordpress.org/support/users/luccasbarbosa/)
 * (@luccasbarbosa)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/problem-creating-installer-file/#post-4753397)
 * I am having the same problem using duplicator now.
    ** Build Interrupt The current
   build has experienced an issue. Please try the process again.
 * _
    Details Server Status: 0 -error Error Message: Unknown Error – See Log File
 * Some servers close connections quickly; yet the build can continue to run in 
   the background. To validate if a build is still running; open the ‘tmp’ folder
   above and see if the archive file is growing in size. If it is not then your 
   server has strict timeout constraints. Please visit the support page for additional
   resources.
 * ….. Do you think you can help me with that?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/problem-creating-installer-file/#post-4753398)
 * Hey [@luccasbarbosa](https://wordpress.org/support/users/luccasbarbosa/),
 * Checkout this section on the FAQs I believe it may help with this issue:
    -> 
   Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)-
   > Find section: “3. Troubleshoot=> Timeout Issues”
 * Hope that helps!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem creating installer file’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/duplicator/)
 * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/problem-creating-installer-file/#post-4753398)
 * Status: resolved