Title: Problem create lead Last modified: December 20, 2019 --- # Problem create lead * Resolved [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 5 months ago](https://wordpress.org/support/topic/problem-create-lead/) * [@codup](https://wordpress.org/support/users/codup/) * Hello, * I installed the plugin, I don’t have any errors, but it doesn’t create the lead on the CRM. * Raffaele Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/problem-create-lead/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-create-lead/page/2/?output_format=md) * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 5 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12257634) * [@rspadar](https://wordpress.org/support/users/rspadar/) Hello Raffaele, * let me look in to this issue. * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 5 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12258211) * [@rspadar](https://wordpress.org/support/users/rspadar/) have you followed all these steps? * 1) First Enter Domain & Freshsales API Key and save it. 2) Mapping fields which you want to use in freshsales tab according to Contact Form , Gravity Form or Formidable form. 3) When you complete a mapping then create a new page and paste a shortcode there which will generate after saving a mapping. * *sampe shortcode* *CF 7* = [contact-form-7 id=”2714″ title=”CF 7 Testing 1″]* Gravity Form* = [gravityform id=”5″] *Formidable Form* = [formidable id=7] * 4) Open this page you will find a form with the fields you have mapped. 5) fill this form and submit it 6) It will generate a lead into freshsales * Thread Starter [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 5 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12258387) * [@codup](https://wordpress.org/support/users/codup/) * I follow you guide but have problem. If i analyze page i’ve * Uncaught ReferenceError: PluginConfig is not defined at adscript.js?ver=1.2.1.4: 8 at adscript.js?ver=1.2.1.4:27 * And when i set APIkey and and Domain i have: * Invalid Domain or Api Key. * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12267623) * [@rspadar](https://wordpress.org/support/users/rspadar/) check your freshsales account. do you have a valid and working Freshsales account ? this can be issue. * Thread Starter [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12278722) * [@codup](https://wordpress.org/support/users/codup/) * Yes, i have! * I try to change API key and when i set in the plugin on save i have Invalid Domain or API Key. * Where i manual set API key in the file? * Raf * Thread Starter [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12278754) * [@codup](https://wordpress.org/support/users/codup/) * if i delete plugin and reinstall ApiKey is already set with old value. * Raf * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12368703) * [@rspadar](https://wordpress.org/support/users/rspadar/) can you send us a reference video so that we better understand your issue. and if you are comfortable we would like to have your freshsales account and wordpress site login credentials. Our team will look in to the matter * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12491029) * Hi [@rspadar](https://wordpress.org/support/users/rspadar/) , * Do you need any further assistance or i should mark it resolved? * Thank you. * Kind Regards, Codup * Thread Starter [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12491526) * Hi, I gave up using it. I tried it on my different sites but it doesn’t work in any case. * If you like I can try again and do some tests. * Raffaele * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12498538) * Hi [@rspadar](https://wordpress.org/support/users/rspadar/) , * Can you send us a reference video so that we better understand your issue? And if you are comfortable we would like to have your freshsales account and WordPress site login credentials. Our team will look into the matter. * Thank you. * Kind Regards, Codup * Thread Starter [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12498618) * At below link you can find the video: * [https://drive.google.com/file/d/1dNAjSrEqGZlY2nI0A6bJsow–aOiwBmx/view?usp=sharing](https://drive.google.com/file/d/1dNAjSrEqGZlY2nI0A6bJsow–aOiwBmx/view?usp=sharing) * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12498719) * [@rspadar](https://wordpress.org/support/users/rspadar/) Sorry, the file you have requested does not exist. Make sure that you have the correct URL and that the file exists. * Thread Starter [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12498956) * Ok one moment. Can i send you and email? - This reply was modified 6 years, 2 months ago by [rspadar](https://wordpress.org/support/users/rspadar/). - This reply was modified 6 years, 2 months ago by [rspadar](https://wordpress.org/support/users/rspadar/). * Thread Starter [rspadar](https://wordpress.org/support/users/rspadar/) * (@rspadar) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12498983) * Try this * [https://drive.google.com/open?id=1dLtOeL2ld4Tkv55pKQIKd8sCqHq63EMu](https://drive.google.com/open?id=1dLtOeL2ld4Tkv55pKQIKd8sCqHq63EMu) * Plugin Author [codup](https://wordpress.org/support/users/codup/) * (@codup) * [6 years, 2 months ago](https://wordpress.org/support/topic/problem-create-lead/#post-12506097) * Hi [@rspadar](https://wordpress.org/support/users/rspadar/) , * I got your video. Thanks for using our plugin. We are rectifying this issue, I will get back to you soon with all the updates. * Thank you. * Kind Regards, * Codup Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/problem-create-lead/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-create-lead/page/2/?output_format=md) The topic ‘Problem create lead’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/codup-wp-freshsales_8ab457.svg) * [WordPress to Freshsales Integration](https://wordpress.org/plugins/codup-wp-freshsales/) * [Support Threads](https://wordpress.org/support/plugin/codup-wp-freshsales/) * [Active Topics](https://wordpress.org/support/plugin/codup-wp-freshsales/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/codup-wp-freshsales/unresolved/) * [Reviews](https://wordpress.org/support/plugin/codup-wp-freshsales/reviews/) * 25 replies * 2 participants * Last reply from: [rspadar](https://wordpress.org/support/users/rspadar/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/problem-create-lead/page/2/#post-12689146) * Status: resolved