Title: Problem connecting website Last modified: February 17, 2022 --- # Problem connecting website * Resolved [factorfarma](https://wordpress.org/support/users/factorfarma/) * (@factorfarma) * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-connecting-website/) * Hello, When I try to connect the plugin to Faceboom it goes weel, on Facebook it says i’ve done, but when I try to go back i get this error page “Whoops, looks like something went wrong” Screenshot: [](https://ibb.co/9Hf4fjm) * Business Manager says the plugin is connected, but it’s not the same on WordPress. * Following there is the system status log: ### WordPress Environment ### * WordPress address (URL): [https://www.factorfarma.it](https://www.factorfarma.it) Site address (URL): [https://www.factorfarma.it](https://www.factorfarma.it) WC Version: 6.2.0 REST API Version: ✔ 6.2.0 WC Blocks Version: ✔ 6.7.3 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.1.0 Log Directory Writable: ✔ WP Version: 5.9 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 8.0.15 PHP Post Max Size: 200 MB PHP Time Limit: 200 PHP Max Input Vars: 5000 cURL Version: 7.64.0 OpenSSL/1.1.1d * SUHOSIN Installed: – MySQL Version: 5.7.37-1 Max Upload Size: 200 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 6.2.0 WC Database Prefix: wpu3_ Dimensione totale database: 47.45MB Dimensione dati database: 43.65MB Dimensione indice database: 3.80MB wpu3_woocommerce_sessions: Dati: 0.62MB + indice: 0.04MB + motore MyISAM wpu3_woocommerce_api_keys: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_order_items: Dati: 0.01MB + indice: 0.01MB + motore MyISAM wpu3_woocommerce_order_itemmeta: Dati: 0.09MB + indice: 0.06MB + motore MyISAM wpu3_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_actionscheduler_actions: Dati: 0.24MB + indice: 0.12MB + motore MyISAM wpu3_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_actionscheduler_logs: Dati: 0.17MB + indice: 0.12MB + motore MyISAM wpu3_aws_cache: Dati: 0.38MB + indice: 0.00MB + motore MyISAM wpu3_aws_index: Dati: 0.24MB + indice: 0.25MB + motore MyISAM wpu3_cli_cookie_scan: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_cli_cookie_scan_categories: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_cli_cookie_scan_cookies: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_cli_cookie_scan_url: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_cli_scripts: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_commentmeta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_comments: Dati: 0.04MB + indice: 0.02MB + motore MyISAM wpu3_ewwwio_images: Dati: 0.04MB + indice: 0.02MB + motore MyISAM wpu3_ewwwio_queue: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_mo2f_network_blocked_ips: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_mo2f_network_email_sent_audit: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_mo2f_network_transactions: Dati: 0.14MB + indice: 0.00MB + motore InnoDB wpu3_mo2f_network_whitelisted_ips: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_mo2f_user_details: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_mo2f_user_login_info: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_options: Dati: 7.56MB + indice: 1.90MB + motore MyISAM wpu3_postmeta: Dati: 2.88MB + indice: 0.53MB + motore MyISAM wpu3_posts: Dati: 30.63MB + indice: 0.29MB + motore MyISAM wpu3_rank_math_analytics_objects: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_rank_math_internal_links: Dati: 0.01MB + indice: 0.00MB + motore MyISAM wpu3_rank_math_internal_meta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_termmeta: Dati: 0.01MB + indice: 0.02MB + motore MyISAM wpu3_terms: Dati: 0.01MB + indice: 0.02MB + motore MyISAM wpu3_term_relationships: Dati: 0.01MB + indice: 0.03MB + motore MyISAM wpu3_term_taxonomy: Dati: 0.01MB + indice: 0.01MB + motore MyISAM wpu3_usermeta: Dati: 0.09MB + indice: 0.07MB + motore MyISAM wpu3_users: Dati: 0.01MB + indice: 0.01MB + motore MyISAM wpu3_wc_admin_notes: Dati: 0.03MB + indice: 0.00MB + motore MyISAM wpu3_wc_admin_note_actions: Dati: 0.01MB + indice: 0.01MB + motore MyISAM wpu3_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wc_customer_lookup: Dati: 0.01MB + indice: 0.01MB + motore MyISAM wpu3_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wc_order_product_lookup: Dati: 0.01MB + indice: 0.02MB + motore MyISAM wpu3_wc_order_stats: Dati: 0.01MB + indice: 0.01MB + motore MyISAM wpu3_wc_order_tax_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wc_product_meta_lookup: Dati: 0.01MB + indice: 0.02MB + motore MyISAM wpu3_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpu3_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wpns_attack_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_wpns_backup_report: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wpns_files_scan: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_wpns_ip_rate_details: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_wpns_malware_hash_file: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wpu3_wpns_malware_scan_report: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_wpns_malware_scan_report_details: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_wpns_malware_skip_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpu3_yoast_indexable: Dati: 0.12MB + indice: 0.03MB + motore MyISAM wpu3_yoast_indexable_hierarchy: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_yoast_migrations: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpu3_yoast_primary_term: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpu3_yoast_seo_links: Dati: 0.02MB + indice: 0.01MB + motore MyISAM * ### Post Type Counts ### * attachment: 267 cookielawinfo: 18 custom_css: 1 customize_changeset: 7 ditty_news_ticker: 1 et_body_layout: 19 et_footer_layout: 8 et_header_layout: 3 et_pb_layout: 65 et_template: 100 et_theme_builder: 13 nav_menu_item: 16 page: 32 post: 4 product: 49 product_variation: 70 product-feed: 2 revision: 1979 shop_coupon: 1 shop_order: 81 shop_order_refund: 1 slick_slider: 1 sp_logo_carousel: 9 sp_wp_carousel: 1 wafs: 1 xlwcty_thankyou: 1 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (19) ### * Advanced Woo Search: by ILLID – 2.47 GDPR Cookie Consent: by WebToffee – 2.1.0 Divi BodyCommerce: by Divi Engine – 6.5.3.1 Duplica pagina: by mndpsingh287 – 4.4.8 Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2 Facebook for WooCommerce: by Facebook – 2.6.9 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10 Maintenance: by WebFactory Ltd – 4.05 miniOrange 2 Factor Authentication: by miniOrange – 5.4.52 Rank Math SEO: by Rank Math – 1.0.82.1 Tidio Chat: by Tidio Ltd. – 5.0.0 UpdraftPlus – Backup/Ripristino: by UpdraftPlus.Com DavidAnderson– 1.22.3 * Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.3 NextMove Lite – Thank You Page for WooCommerce: by XLPlugins – 2.15.0 WooCommerce Stripe Gateway: by WooCommerce – 6.2.0 WooCommerce: by Automattic – 6.2.0 WowCarousel for Divi Lite: by DiviPeople – 1.2.2 WP Super Cache: by Automattic – 1.7.7 WPS Limit Login: by WPServeur NicolasKulka wpformation – 1.5.4 * ### Inactive Plugins (2) ### * Product Feed Manager for WooCommerce: by RexTheme – 7.1.0 Product Feed PRO for WooCommerce: by AdTribes.io – 11.2.9 * ### Dropin Plugins (1) ### * advanced-cache.php: advanced-cache.php * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #25 – /negozio/ Carrello: ❌ La pagina non contiene lo shortcode [ woocommerce_cart] o il blocco woocommerce/cart. Pagamento: ❌ La pagina non contiene lo shortcode [woocommerce_checkout] o il blocco woocommerce/checkout. Il mio account: #28 – /mio-account/ Termini e condizioni: #230 – /termini-e-condizioni- di-vendita/ * ### Theme ### * Name: Child Theme for Divi Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.14.7 Parent Theme Author URL: [http://www.elegantthemes.com](http://www.elegantthemes.com) WooCommerce Support: ✔ * ### Templates ### * Overrides: Divi Child/woocommerce/emails/admin-new-order.php * ### Action Scheduler ### * Complete: 883 Oldest: 2022-01-17 15:17:52 +0000 Newest: 2022-02-17 14:20:47 +0000 * Pending: 1 Oldest: 2022-02-23 17:51:02 +0000 Newest: 2022-02-23 17:51:02 +0000 * ### Status report information ### * Generated at: 2022-02-17 15:21:05 +01:00 ` * Also in Woocommerce > Status > Logs I see this error for Facebook Woocommerce“ Unable to detect valid feed configuration: No catalog ID” Viewing 3 replies - 1 through 3 (of 3 total) * [Yomi](https://wordpress.org/support/users/bayomio/) * (@bayomio) * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-connecting-website/#post-15377100) * Hi [@factorfarma](https://wordpress.org/support/users/factorfarma/) , * Sorry to hear about that! It looks like the Facebook connection didn’t set up correctly. * Here are a few steps you can take to fix this: * * Ensure that you are both the admin and owner of the Facebook assets * Confirm you have 2FA enabled for the Facebook account you are using * Go to [https://kivotosjewelry.com/wp-admin/options.php](https://kivotosjewelry.com/wp-admin/options.php) and search for `wc_facebook_external_business_id` * Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string * Go back to `WooCommerce > Facebook` and click **“Get Started”** again. * I hope this helps! * Thread Starter [factorfarma](https://wordpress.org/support/users/factorfarma/) * (@factorfarma) * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-connecting-website/#post-15379066) * Hi [@bayomio](https://wordpress.org/support/users/bayomio/) , – I’m the admin and owner of all Facebook assets and Business Manager – I’ve enabled 2FA – I’ve tried to change characters and it doesn’t work as before * I’ve connected a month ago another Woocommerce store inside my Business Manager and I didn’t have this issues. * I was wondering if the problem is I have 2 woocommerce integrations inside my business manager, because if I go in Settings > System User I see that the same Woocommerce store integration manages two stores Is it possible that they use the same token but are installed on different websites? * [daramayo](https://wordpress.org/support/users/viandascook/) * (@viandascook) * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-connecting-website/#post-15380097) * Same problem here Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Problem connecting website’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [daramayo](https://wordpress.org/support/users/viandascook/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/problem-connecting-website/#post-15380097) * Status: resolved