Problem connecting Facebook with Wocommerce

  • Resolved annaginesta

    (@annaginesta)


    2 years, 7 months ago

    I am trying to connect wocommerce with Facebook. When I try to connect it, Facebook tells me that everything is ready and it automatically returns to WordPress and I get this error:

    “Something went wrong when connecting to Facebook! Please try again.”

    I’ve been trying for two days and there’s no way.

    I need help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Victoria – a11n

    (@fylgjur)

    2 years, 7 months ago

    Hi! Thanks for getting in touch.
    This error sometimes comes up due to an issue with Facebook’s supported currencies. If your currency isn’t supported, some people have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterwards. There’s documentation here on this.
    Something else you can check is the Business ID.
    The wc_facebook_external_business_id cannot be blank or contain non-Latin characters.
    This can be checked a few ways:

    • in the wp_options table in the database
    • on the options page in the website at https://<your-site>/wp-admin/options.php

      • You can update the field to contain only supported characters and save it. Best practice: here’s an example: store-name-dfsdc3lck9k6q ← 13-digit random string
      Once that’s done, go back to WooCommerce > Facebook and click “Get Started” again.
      I really hope that helps!

    • This reply was modified 2 years, 7 months ago by Victoria - a11n. Reason: html error
    Thread Starter annaginesta

    (@annaginesta)

    2 years, 7 months ago

    Hello,

    Thank you very much for your reply. I have done the two things you have told me about and it keeps giving the same error.

    I do not know what else to do. could you help me?

    Thanks

    Anna

    Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    2 years, 7 months ago

    Hello @annaginesta,

    Can you confirm if you are the owner of all the assets (Business Manager and Facebook page) you are trying to connect to on Facebook?

    When connecting your site to Facebook via Facebook for WooCommerce, the profile used to log in has to be the owner of the assets, not just admins. We’ve seen errors similar to the one you are getting displayed when the merchants don’t own the page or catalog or pixel, as it’s actually owned by someone else/another business.

    I hope this helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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