Support » Fixing WordPress » Problem after restore

  • Dear community,

    Because of an unsuccessful update of the Jetpack Pluging (attempted by clicking on update in the list of plug-ins) I had no access to my site. The public site was down and the WP backend was not accessible.

    I have restored the site using a backup performed with the plug-in I basically copied the file structure of the backup file to the server via ftp connection using Filezilla.

    The public website is now online again and seems to work fine. I also get a log-in screen. But after logging in, I only get a blank webpage and no access to the WP interface. When using Chrome, the browser says “this page doesn’t work” (HTTP ERROR 500).

    What do you suggest to do? What part of the file structure is involved in displaying the backup, so that I can recopy these files again?

    Thanks for your help!

    Kind regards


Viewing 3 replies - 1 through 3 (of 3 total)
  • Try reinstalling WordPress. Delete everything on your WP directory exept from wp-config.php and the wp-contents folder. You can download WordPress from and upload the files through FTP.

    Thank you javawpscript for your suggestion, but I would like to avoid reinstalling everything.

    Can you tell me what folder(s) hold the information the WP interface ?


    Moderator James Huff


    Volunteer Moderator 🚀

    Can you tell me what folder(s) hold the information the WP interface ?

    Everything but the wp-config.php file and /wp-content/ directory, really. The files in the main WordPress directory run almost everything, the files inside of the /wp-admin/ directory are only used for the admin interface (the Dashboard), and the files in the /wp-includes/ directory are used by both the front end and admin interface.

    So, I’d definitely have to recommend the same as above. Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Viewing 3 replies - 1 through 3 (of 3 total)
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