Title: Problem accessing my wordpress website dashboard
Last modified: December 23, 2019

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# Problem accessing my wordpress website dashboard

 *  Resolved [molafoods](https://wordpress.org/support/users/molafoods/)
 * (@molafoods)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-accessing-my-wordpress-website-dashboard/)
 * I have tried accessing my dashboard and for some reason, my login page is no 
   longer accessible. The only thing I did was inactivate my woo commerce plugin
   and add my ECwid plugin. so not sure why I can’t access my site.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-accessing-my-wordpress-website-dashboard%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-accessing-my-wordpress-website-dashboard/#post-12265952)
 * Try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the directory of your currently active theme. This will force the 
   default theme to activate and hopefully rule-out a theme-specific issue (theme
   functions can interfere like plugins).
 *  Thread Starter [molafoods](https://wordpress.org/support/users/molafoods/)
 * (@molafoods)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-accessing-my-wordpress-website-dashboard/#post-12265982)
 * Thank you
 *  [ecwid_team](https://wordpress.org/support/users/ecwid_team/)
 * (@ecwid_team)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-accessing-my-wordpress-website-dashboard/#post-12268046)
 * Hello,
 * It’s Mary from the Ecwid Customer Care team.
    I’m sorry to hear that there is
   an issue with logging in to your WordPress dashboard.
 * Can you, please, give us more details on the issue so we could investigate this
   on our side:
 * – Do you see an error message when you try to log in?
    – Can you send us a screenshot
   of what you see? – What web browser do you use? – Did you try logging in in some
   other web browsers? – Do you have any browser extensions installed? – Can you
   send us a HAR file? – Just in case, here is instruction on how to record one:
   [https://support.ecwid.com/hc/en-us/articles/360000686640-Checklist-for-troubleshooting-store-issues#step-5-report-an-issue-to-ecwid-0-4](https://support.ecwid.com/hc/en-us/articles/360000686640-Checklist-for-troubleshooting-store-issues#step-5-report-an-issue-to-ecwid-0-4)
 * As soon as we have more info, we will be happy to investigate this for you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem accessing my wordpress website dashboard’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [ecwid_team](https://wordpress.org/support/users/ecwid_team/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/problem-accessing-my-wordpress-website-dashboard/#post-12268046)
 * Status: resolved

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