Title: Problem accessing dashboard screen
Last modified: August 19, 2016

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# Problem accessing dashboard screen

 *  [eeeoa](https://wordpress.org/support/users/eeeoa/)
 * (@eeeoa)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/problem-accessing-dashboard-screen/)
 * WordPress updated to 3.1, website is accessible, but Admin screen is not possible.
   
   I got that message when accessing logging screen:
 * Fatal error: Call to undefined function: is_network_admin() in /mnt/137/sdc/8/
   9/+++/wordpress/wp-admin/includes/template.php on line 2097
 * I dunno what to do. Any help?
 * During upload, I can’t upload files like:
    class-wp-filesystem-ftpsocket.php 
   class-wp-filesystem-ftpsockets.php class-wp-ms-themes-list-table.php class-wp-
   plugin-install-list-table.php class-wp-theme-install-list-table.php
 * File name may be too long…
    How possible to upload those files…?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/problem-accessing-dashboard-screen/#post-1963299)
 * try:
 * -deactivating ALL plugins temporarily to narrow down and possibly fix the problem.
   If the problem goes away, activate them individually (one-by-one) to find the
   culprit.
 * If you don’t have access to your admin area, try deactivating them [manually ](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   via FTP or phpMyAdmin.
 * -switching to the default theme (“twentyten”) for a moment by renaming your current
   theme’s folder in wp-content/themes. The idea is to force WordPress to fall back
   to the default theme to rule out any theme-specific issue.
 * If you don’t have access to your admin area, then access your server via FTP 
   or SFTP or whatever file management application your host provides.
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems (because the hooks remain unless plugins completely removed).
 * -If the above steps do not resolve the issue, Download WordPress again and replace
   your copies of everything EXCEPT the wp-config.php file and the /wp-content/ 
   directory with fresh copies. This should replace your core files without changing
   your content and settings in wp-config.php file and the /wp-content/ directory.
 *  [arkgroup](https://wordpress.org/support/users/arkgroup/)
 * (@arkgroup)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/problem-accessing-dashboard-screen/#post-1963300)
 * eeeoa,
 * Why can’t you upload those files? Try to upload with Filezilla. It will show 
   you exact error in case when impossible to upload. May be they already exist,
   but has different ownership like apache/apache. In this case you need to change
   ownership if you are able to do it. Otherwise contact hosting support to change
   it.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem accessing dashboard screen’ is closed to new replies.

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 2 replies
 * 3 participants
 * Last reply from: [arkgroup](https://wordpress.org/support/users/arkgroup/)
 * Last activity: [15 years, 2 months ago](https://wordpress.org/support/topic/problem-accessing-dashboard-screen/#post-1963300)
 * Status: not resolved

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