Support » Plugin: WPtouch Mobile Plugin » Problem!?

Viewing 4 replies - 1 through 4 (of 4 total)
  • rendy140489

    (@rendy140489)

    oke the website works again after deactivate
    but this plugin doesn’t work on the mobile browser

    Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    Hi,

    What was the exact issue/behavior you were seeing when WPtouch was activated and what device were you using to test? Thanks.

    rendy140489

    (@rendy140489)

    well, when the plugin was activated, i couldn’t see the site in my samsung mobile so I just deactivated this plugin

    Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    It could be that your particular device needs to be added to the custom user agents area of your WPtouch settings. If you cannot see bravenewcode.com in the mobile theme when visiting on your device, this is likely the issue. You can locate your user agent string by visiting whatsmyuseragent.com on your device. Enter just a single unique portion of the string in your WPtouch settings.

    If that’s not the issue and you have a caching plugin or service active on your site, it may be serving stored pages using your desktop theme to your mobile device. You may configure your caching plugin not to cache mobile pages nor to serve cached pages when mobile devices are detected. To do so, enter the user agents found under Advanced Options > Custom User-Agents to the “rejected user agents” areas in your caching plugin’s settings. Remember to clear your plugin, browser, and device caches before retesting.

Viewing 4 replies - 1 through 4 (of 4 total)
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