Title: PROBLEM
Last modified: March 4, 2023

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# PROBLEM

 *  Resolved [imedabolkvadze](https://wordpress.org/support/users/imedabolkvadze/)
 * (@imedabolkvadze)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-323/)
 * There is a problem with my payment method, the customer cannot go to the bank’s
   checkout page
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-323%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [AsanaPlugins](https://wordpress.org/support/users/asanaplugins/)
 * (@asanaplugins)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-323/#post-16529099)
 * Hi [@imedabolkvadze](https://wordpress.org/support/users/imedabolkvadze/)
 * Thank you for using our plugin.
 * We apologize for the inconvenience.
 * Maybe there is a conflict on your site or there is an incompatibility with one
   of your plugins. To find it follow the below steps.
    - First please make sure that you applied one pricing rule to the product.
    - Deactivate all of the WooCommerce related plugins (especially pricing and 
      discount plugins).
    - Activate only our plugin with WooCommerce.
    - Go to your created rule and click on the Save button to clear the cache.
    - Test it again and if this time it worked properly activate other WooCommerce
      related plugins one by one and test it again to find the plugin that causes
      this issue.
 * I hope it helps.
 * Best Regards
 *  Thread Starter [imedabolkvadze](https://wordpress.org/support/users/imedabolkvadze/)
 * (@imedabolkvadze)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-323/#post-16529118)
 * It is not compatible with my theme, I have already provided the zip file of the
   theme to your support, I hope you can help me **soon**
 *  Plugin Author [AsanaPlugins](https://wordpress.org/support/users/asanaplugins/)
 * (@asanaplugins)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-323/#post-16529403)
 * Unfortunately, we didn’t receive any ticket from your side however tickets on
   our website is for the pro version.
 * If you have an active license of the PRO version then send us the below information
   to let us check it out.
    - A full-page screenshot of the rules that have an issue.
    - A brief video of the issue.
    - An installation file of the theme.
    - A link to your website.
 * Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PROBLEM’ is closed to new replies.

 * ![](https://ps.w.org/easy-woocommerce-discounts/assets/icon-256x256.jpg?rev=2788194)
 * [Discount Rules and Dynamic Pricing for WooCommerce](https://wordpress.org/plugins/easy-woocommerce-discounts/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-woocommerce-discounts/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-woocommerce-discounts/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-woocommerce-discounts/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-woocommerce-discounts/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-woocommerce-discounts/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [AsanaPlugins](https://wordpress.org/support/users/asanaplugins/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/problem-323/#post-16529403)
 * Status: resolved