• Resolved unklee

    (@unklee)


    I just upgraded to SEO Framework 7.1 and when I went to set up another plugin (WP Mail SMTP) I was unable to get in and instead I got a WordPress message that:

    “Your Site is Experiencing a Technical Issue

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, The SEO Framework.”

    When I disabled SEO Framework, I was then able to set-up the Mail plugin. I haven’t upgraded my second site and I don’t have any warning message there. It may be a mistaken error message but I thought it best to report it immediately.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Sybre Waaijer

    (@cybr)

    Hello!

    Thank you for reaching out so quickly! I’m relieved to hear you didn’t lose access to your website due to the error.

    I’ve just quickly inspected WP Mail SMPT, but I couldn’t invoke an error πŸ™ So, this leaves me with a lot of guesswork.

    Could you help me pinpoint the cause by answering a few questions?

    1. Could you link me to the SMTP plugin you used? There are a few with that name.
    2. Do you remember which button you hit before you saw the error?
    3. Are you able to use TSF in combination with the SMTP plugin now? After you’ve configured the SMTP plugin?
    4. Do you have PHP error logging enabled? If you don’t know, the answer is probably ‘no.’–but, if you do, and know where to look, could you inspect it and see if anything is standing out?

    Your input is super helpful, especially so early on our launch day! Cheers πŸ™‚

    Thread Starter unklee

    (@unklee)

    Hi Sybre,

    Thanks for your prompt and positive response. I’m sorry to be the cause of more work for you!

    “Could you link me to the SMTP plugin you used?”
    It is indeed WP mail SMTP – https://wordpress.org/plugins/wp-mail-smtp/

    “Do you remember which button you hit before you saw the error?”
    I upgraded and didn’t get any problem immediately. But when I went to WP Mail SMTP in my WordPress dashboard and clicked on settings (I was going to change an email address in there), I got the standard WordPress error message saying my site was broken. I closed down and re-opened WordPress and I got the error message I sent you. That’s as best as I can recall.

    “Are you able to use TSF in combination with the SMTP plugin now? After you’ve configured the SMTP plugin?”
    I had already configured WP Mail SMTP, and it was working with the previous version of SEOF. All I was doing was going to settings to change an email address. So here’s the curious thing. I deactivated SEOF, changed the email setting and everything was fine except I got a lot of spam (thanks to turning Honeypot off). But just now, to answer your question, I turned SEOF back on and played around with WP Mail SMTP and there were no errors. I turned on the SEOF Extensions plugin too and still no problems. So maybe the WordPress error message is in error. I’ll keep going today and report to you if any problem arises, otherwise it may have been a false alarm. Sorry to have bothered you if that’s the case.

    “Do you have PHP error logging enabled? If you don’t know, the answer is probably β€˜no.’”
    Sorry but I don’t think so.

    • This reply was modified 1 year, 9 months ago by unklee.
    • This reply was modified 1 year, 9 months ago by unklee.
    • This reply was modified 1 year, 9 months ago by unklee.
    Thread Starter unklee

    (@unklee)

    Hi Sybre,

    More strange news. Since my first site is now working, I decided I would test the second site, which I hadn’t updated. So I updated SEOF, and as soon as I tried to go to the WP Mail SMTP settings I got the WordPress “screen of death”, with the standard message, something like “Your site is broken. Go to this link to find out what to do.”

    I did what I did before and closed down WordPress and re-opened, and it wouldn’t load the site or the dashboard but gave me the same screen (not the message I quoted in my opening post) – several times. So I tried a few other links on my browser, and when I came back to load the site it was fine. I’ve tried going to WP Mail SMTP settings and SEOF settings and both seem fine.

    That is an accurate report of what happened, but it seems strange to me and I don’t know what you can make of it.

    @unklee seams like a cache error, browser and server!

    in future when update this plugin clear cache plugin, CDN also, browser also, and server cache on litespeed and ngix… also if you have acces restart the php to clear all page cache.. OPcache also clear…

    In one: Clear cache from all over when you udate wordpress plugin and themes,,

    I’ve never had a problem with TSF…

    Thread Starter unklee

    (@unklee)

    OK thanks for that help. I’m sorry I caused a problem for you.

    Plugin Author Sybre Waaijer

    (@cybr)

    Heh, I love to hear that Honeypot is so effective πŸ™‚

    Thank you for detailing the issue so thoroughly. I’ll keep my eye on similar reports and fiddle with the SMTP plugin, replicating the steps you posted.

    If you want to stay ahead of the curve in debugging, please see this tutorial: https://wordpress.org/support/article/debugging-in-wordpress/.
    WP_DEBUG will spit out errors instead of showing a white screen, which can come in handy.

    @onestatero, thank you for dropping by! We’re dealing with thousands of unique web configurations, many of which we’ve never encountered before, so it’s not always possible to have perfect harmony. Each day on WordPress is still a learning day. Nevertheless, I do love your enthusiasm and ongoing support πŸ™‚ Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Problem?’ is closed to new replies.