Title: Pro version will not install
Last modified: March 2, 2023

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# Pro version will not install

 *  Resolved [winterwindprods](https://wordpress.org/support/users/winterwindprods/)
 * (@winterwindprods)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/pro-version-will-not-install-2/)
 * I’ve been extremely happy with the free version and decided to upgrade to the
   pro version this morning. However… It will not install.
 * I’ve followed the instructions, downloaded the zip file, uploaded it via the 
   plugins page. “Add new” > “Upload plugin” then I choose the zip file, click “
   Install now” and it tells me the directory already exists and to go back to the
   plugins page, never giving the “Activate plugin” button.
 * Next I tried via the AIOSEO dashboard, going to “General Settings” where it tells
   me I’m using the free version and if I’ve already purchased the pro version to
   paste my license key.
 * I paste my license key, click “Connect” and all it does is take me to the page
   giving me instructions on how to DL and install the zip folder.
 * It simply will not install, or even acknowledge, that I have the pro version.
   The AIOSEO dashboard just keeps asking me to upgrade to pro, even though I have
   it.
 * I’ve cleared cache and cookies on my browser. I’ve done a full purge via my wordpress
   site… all to no avail.

Viewing 1 replies (of 1 total)

 *  Thread Starter [winterwindprods](https://wordpress.org/support/users/winterwindprods/)
 * (@winterwindprods)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/pro-version-will-not-install-2/#post-16522141)
 * Wow… you folks are fast.
 * Figured I could possibly get a quicker answer here than via email with support.
   Well, support emailed and… Somehow the install failed and left some files behind.
   They said delete the pro pack folder from your server and try again.
 * Worked like a charm. Good to go.

Viewing 1 replies (of 1 total)

The topic ‘Pro version will not install’ is closed to new replies.

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 * 1 reply
 * 1 participant
 * Last reply from: [winterwindprods](https://wordpress.org/support/users/winterwindprods/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/pro-version-will-not-install-2/#post-16522141)
 * Status: resolved