• Resolved ismaelortiz

    (@ismaelortiz)


    Hi,

    I recently purchased the pro version of GT3 to get more customizable video galleries. I am using it with Elementor.

    Before I activated it I had the Lite version running just fine, my videos were playing in the lightbox without problems. When I moved to the pro version these videos “transformed” to images; When I clicked on them, the video thumbnails appeared on the lightbox but could not be played at all. I checked the video link information, deleted the media, reimported it and also tried reinstalling GT3 Pro. None of it worked. Everything goes back to normal if I deactivate the paid version.

    I hope we can find a solution, thanks!

    • This topic was modified 3 years, 11 months ago by ismaelortiz.
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