Title: Pro version vanished!
Last modified: September 3, 2016

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# Pro version vanished!

 *  [underdog15](https://wordpress.org/support/users/underdog15/)
 * (@underdog15)
 * [11 years ago](https://wordpress.org/support/topic/pro-version-vanished/)
 * The plugin worked for about half a year, and now with everything fully updated,
   it just simply turned off. My license key no longer works, and when I try to 
   write the author about the problem, he claims my transaction ID doesn’t match
   anything in his records.
 * Extremely shifty, especially since multiple users are reporting the issue. I 
   would avoid anything from TrottyZone in the future entirely. I lost hundreds 
   of dollars in sales because of this. Even logging into TrottyZone with the same
   account that made the purchase, there was no way to access a license code that
   works.
 * Very poor support. Very unknowledgeable staff. Very unhelpful. Even if it works
   again in the future, I can’t risk this kinda of loss again. My advice is to avoid
   at all possible costs.

Viewing 1 replies (of 1 total)

 *  [emark](https://wordpress.org/support/users/emark/)
 * (@emark)
 * [11 years ago](https://wordpress.org/support/topic/pro-version-vanished/#post-7957048)
 * Hello Good day to you,
 * Seems as though we are have a bit of a misunderstanding. Please do understand
   that you would need to log into trottyzone.com with **same email used on purchase**
   of the plugin. We have already exchanged **numerous** emails in order to solve
   this problem.
 * It is **impossible to change the email** address on an order without the **unique
   PayPal transaction ID**, as this is a verification of **security** step.
 * It will be both wrong and unethical to change the email address without correct
   PayPal transaction ID and correct email address used on purchase. As anyone can
   falsely testify to owning something that is not theirs.
 * I cannot provide you which email address either of that said order, as that is
   an **invasion of privacy**. Please do search through your records and provide
   correct information.
 * I have provided timely support with timely replies. I do understand your stress
   in this matter. Continue to email us and we shall rectify this matter.
 * Please be guided that this forum is for the **free version** reviews only as 
   [Commercial products are prohibited on WordPress.](http://codex.wordpress.org/Forum_Welcome#Commercial_Products)
 * Best Regards,
    E.

Viewing 1 replies (of 1 total)

The topic ‘Pro version vanished!’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-checkout-manager/assets/icon-256x256.jpg?rev
   =2911736)
 * [Checkout Field Manager (Checkout Manager) for WooCommerce](https://wordpress.org/plugins/woocommerce-checkout-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-checkout-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-checkout-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-checkout-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-checkout-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-checkout-manager/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [emark](https://wordpress.org/support/users/emark/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/pro-version-vanished/#post-7957048)