Title: Pro Version – Update Forbidden
Last modified: August 21, 2016

---

# Pro Version – Update Forbidden

 *  Resolved [SoulRead3r](https://wordpress.org/support/users/soulread3r/)
 * (@soulread3r)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/)
 * Hello,
    I bought Collapse-O-Matic Pro months ago, and i cant update it. It always
   says “forbidden”. I’m using WordPress 3.6.1, trying update from 0.5. Here is 
   the backend message : [http://i.imgur.com/MqFsybk.jpg](http://i.imgur.com/MqFsybk.jpg)
 * [http://wordpress.org/plugins/jquery-collapse-o-matic/](http://wordpress.org/plugins/jquery-collapse-o-matic/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [roffel](https://wordpress.org/support/users/roffel/)
 * (@roffel)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567133)
 * Hello!
 * Same problem here. I’m on WP 3.8.1 and paid for the PRO version.
 * Message:
 * Downloading update from [http://plugins.twinpictures.de/wp-content/uploads/edd/2013/11/collapse-pro-matic-v1.0.2.zip…](http://plugins.twinpictures.de/wp-content/uploads/edd/2013/11/collapse-pro-matic-v1.0.2.zip…)
 * Download failed. Forbidden
 * —
 * Since we pay for this plugin, it would be great if this could be fixed!
 * Thanks!
 * Rolf
 *  Plugin Author [Baden](https://wordpress.org/support/users/baden03/)
 * (@baden03)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567183)
 * We have a new update system that requires you to register the plugin.
    You have
   two options to upgrade: 1. find your purchase receipt and click the link to re-
   download the latest version. 2. find your purchase receipt and email the address
   listed there for support issues.
 * Either way, we’ll get sorted out!
 *  Thread Starter [SoulRead3r](https://wordpress.org/support/users/soulread3r/)
 * (@soulread3r)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567185)
 * Hello Baden !
 * I tried to re-download it but my link is expired.
    My email address is [hunkmusik@gmail.com](https://wordpress.org/support/topic/pro-version-update-forbidden/hunkmusik@gmail.com?output_format=md)
   Receipt ID: 9313fcbfff75f238f1f819455460cc53 Date: 9 October, 2013
 * Thank you!
 *  [Murphy233](https://wordpress.org/support/users/murphy233/)
 * (@murphy233)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567212)
 * Baffled too I paid for the Pro
    73L98343WC500913V but do not seem to be able 
   to access it -only Collapse-O-Matic on a Mac?
 *  [gr0undzer084](https://wordpress.org/support/users/gr0undzer084/)
 * (@gr0undzer084)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567220)
 * I am having this issue too. I too get update fobidden. PLEASE help.
 *  [gr0undzer084](https://wordpress.org/support/users/gr0undzer084/)
 * (@gr0undzer084)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567227)
 * This is unacceptable for a purchased product. Considering the majority of the
   posts here aren’t even acknowledged or commented on by the author, I’d wager 
   this does not get resolved. I’ll probably just contact Paypal and get a refund.
 *  Plugin Author [Baden](https://wordpress.org/support/users/baden03/)
 * (@baden03)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567241)
 * gr0undzer084: We await your paypal refund request.
    All others: Please contact
   the email address shown in your purchase receipt. We will happily email the updated
   version that will resolve all future update issues.
 *  Plugin Author [Baden](https://wordpress.org/support/users/baden03/)
 * (@baden03)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567242)
 * SoulRead3r:
    We have de-activated your purchase, please contact us for an update.
 *  Plugin Author [Baden](https://wordpress.org/support/users/baden03/)
 * (@baden03)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567283)
 * Issue marked as resolved due to lack of precipitation. This support forum is 
   for Collapse-O-Matic. For support on the paid version of the plugin, please contact
   us direct at the email listed in the purchase receipt.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Pro Version – Update Forbidden’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/jquery-collapse-o-matic_fffeff.svg)
 * [Collapse-O-Matic](https://wordpress.org/plugins/jquery-collapse-o-matic/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jquery-collapse-o-matic/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jquery-collapse-o-matic/)
 * [Active Topics](https://wordpress.org/support/plugin/jquery-collapse-o-matic/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jquery-collapse-o-matic/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jquery-collapse-o-matic/reviews/)

## Tags

 * [forbidden](https://wordpress.org/support/topic-tag/forbidden/)

 * 9 replies
 * 5 participants
 * Last reply from: [Baden](https://wordpress.org/support/users/baden03/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/pro-version-update-forbidden/#post-4567283)
 * Status: resolved