Title: Pro version support emails not received Last modified: November 18, 2024 --- # Pro version support emails not received * Resolved [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) * (@daphnetalbot) * [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/) * Hi, I purchased the pro version and am unable to sign up for support. A little frustrated with this as it is part of the reason I purchased the pro version. I have tried reaching out to you through your site but am not getting any response. There are no email in the junk folder. Can you please help? Thanks. Viewing 6 replies - 1 through 6 (of 6 total) * [Nayeem Hossen](https://wordpress.org/support/users/nayeemhossen/) * (@nayeemhossen) * [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/#post-18144770) * Hi [@daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) * Thank you for reaching out. We apologize for the inconvenience you’ve experienced. * As per [forum guidelines](https://wordpress.org/support/guidelines/#guidelines), we are unable to discuss premium features of plugins within this forum. We kindly request you to submit a support ticket through this[ link](https://help.pluggable.io/new-ticket). From there, our support team will be able to take a closer look at your request. * If you face any difficulties submitting a support ticket or need assistance with anything else, please feel free to reach out. * Best regards, Nayeem * Thread Starter [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) * (@daphnetalbot) * [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/#post-18149528) * Hi, * This is an illogical loop. * I cannot submit a ticket because I am not getting the code to set up the support account. * How else can I get this resolved without going through this forum when the support system you have set up is failing? * Daphne - This reply was modified 1 year, 5 months ago by [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/). * [Nayeem Hossen](https://wordpress.org/support/users/nayeemhossen/) * (@nayeemhossen) * [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/#post-18150363) * Hi [@daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) * We apologize for the inconvenience and understand how frustrating it must be. The behavior you experienced is not expected. To assist you thoroughly, I have reached out to you through our other support email. * Please check your inbox and share your query there. Our team will promptly assist you in resolving the issue. * Thank you for your patience and cooperation. * Best regards, Nayeem * Thread Starter [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) * (@daphnetalbot) * [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/#post-18154727) * Me email to your support email you sent was bounced. Below is the error message. Is there no other way to reach you? * **From:** Microsoft Outlook **Sent:** Friday, November 22, 2024 9:42 AM**To:** dtalbot talbotservices.com**Subject:** Undeliverable: RE: ThumbPress support channel ticket raising issue * **Delivery has failed to these recipients or groups:** * [help@codexpert.io (help@codexpert.io)](https://wordpress.org/support/topic/pro-version-support-emails-not-received/help@codexpert.io?output_format=md) Your message wasn’t delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn’t be made. * Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It’s likely that the recipient’s email admin is the only one who can fix this problem. * For more information and tips to fix this issue see this article: [https://go.microsoft.com/fwlink/?LinkId=389361](https://go.microsoft.com/fwlink/?LinkId=389361). * **Diagnostic information for administrators:** * Generating server: SA1PR06MB8165.namprd06.prod.outlook.com Receiving server: SA1PR06MB8165.namprd06.prod.outlook.com * [help@codexpert.io](https://wordpress.org/support/topic/pro-version-support-emails-not-received/help@codexpert.io?output_format=md) 11/22/2024 3:41:43 PM – Server at SA1PR06MB8165.namprd06.prod.outlook.com returned‘ 550 5.4.317 Message expired, cannot connect to remote server(451 4.4.8 MX hosts of ‘codexpert.io’ failed MTA-STS validation.)’11/22/2024 3:31:42 PM – Server at codexpert.io (0.0.0.0) returned ‘450 4.4.317 Cannot connect to remote server[ Message=451 4.4.8 MX hosts of ‘codexpert.io’ failed MTA-STS validation.] [LastAttemptedServerName =codexpert.io] [DM6NAM10FT102.eop-nam10.prod.protection.outlook.com 2024-11-22T15: 31:43.196Z 08DD09E233256514](451 4.4.8 MX hosts of ‘codexpert.io’ failed MTA- STS validation.)’ * Original message headers: Received: from CH2PPF68DB87DBF.namprd06.prod.outlook. com (2603:10b6:61f:fc00::448) by SA1PR06MB8165.namprd06.prod.outlook.com (2603: 10b6:806:1dc::16) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8182.18; 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Y0lUKzlOeUszUDNnOEc3WElNam9JMk12YkVxUHlBNU5JWWtNLy95NDVTRml3?= =?utf-8?Q?BInoFGL2xLYbsHwobdMexGuto? =Content-Type: text/plain; charset=”utf-8″Content-Transfer-Encoding: base64MIME- Version: 1.0X-MS-Exchange-CrossTenant-AuthAs: InternalX-MS-Exchange-CrossTenant- AuthSource: SJ0PR06MB7776.namprd06.prod.outlook.comX-MS-Exchange-CrossTenant- Network-Message-Id: 2e0f5076-6ed6-4f44-236d-08dd0a425e7eX-MS-Exchange-CrossTenant- originalarrivaltime: 21 Nov 2024 15:37:12.4088 (UTC)X-MS-Exchange-CrossTenant- fromentityheader: HostedX-MS-Exchange-CrossTenant-id: 03cb5d98-0cd0-479b-a608- ec24db127aa7X-MS-Exchange-CrossTenant-mailboxtype: HOSTEDX-MS-Exchange-CrossTenant- userprincipalname: 46rhwTOvi5O0dwGcS11t1LiDlcz+iYxvMgD3a5X3R5B8rhCkeb+CmsEjKnFqIH/ lI8/6FE08RI9CLF1mKvkWSc3yfwdNZi57rvbxVZGDIRg=X-MS-Exchange-Transport-CrossTenantHeadersStamped: SA6PR06MB10589Return-Path: [dtalbot@talbotservices.comX](https://wordpress.org/support/topic/pro-version-support-emails-not-received/dtalbot@talbotservices.comX?output_format=md)- OriginatorOrg: talbotservices.com * Plugin Support [Md.Mustakim Ahmed](https://wordpress.org/support/users/mustakim5/) * (@mustakim5) * [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/#post-18157018) * Hi [@daphnetalbot](https://wordpress.org/support/users/daphnetalbot/), * Thank you for providing a brief overview about the email, we appreciate it. * Since this forum is dedicated to free users, could you please reach out to us via our social channel? You can contact us here: [https://www.facebook.com/ThumbPressCo](https://www.facebook.com/ThumbPressCo) * We’ll be happy to discuss the issue you’re facing in more detail and provide the necessary support. * Best regards, Mustakim * [Nayeem Hossen](https://wordpress.org/support/users/nayeemhossen/) * (@nayeemhossen) * [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/#post-18161104) * Hi [@daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) * I’ve already responded to you on our social support channel. Could you please check it and provide further details about your query there? We will assist you thoroughly through that support channel. * Thank you, Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Pro version support emails not received’ is closed to new replies. * ![](https://ps.w.org/image-sizes/assets/icon-256x256.png?rev=3525032) * [ThumbPress – Compress Images, Manage Thumbnails, Detect Image Issues, WebP/AVIF, Lazy Loading, Hotlinking & More](https://wordpress.org/plugins/image-sizes/) * [Frequently Asked Questions](https://wordpress.org/plugins/image-sizes/#faq) * [Support Threads](https://wordpress.org/support/plugin/image-sizes/) * [Active Topics](https://wordpress.org/support/plugin/image-sizes/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/image-sizes/unresolved/) * [Reviews](https://wordpress.org/support/plugin/image-sizes/reviews/) * 7 replies * 3 participants * Last reply from: [Nayeem Hossen](https://wordpress.org/support/users/nayeemhossen/) * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/pro-version-support-emails-not-received/#post-18161104) * Status: resolved