Pro Version not working with my Woocommerce site

  • mealkit

    (@mealkit)


    1 month, 2 weeks ago

    I bought Pro version already, installed as instructed, but unfortunatelly NOT working, still display those limited features of Free version that installed out there. Nothing changed, No extra features in Pro added, Appearantly bug or not working with my site or theme. I contacted customer service with message submitted twice from official site, NO RESPONSE at all after three days. Terrible customer service. Will initial refund process very soon. Be carefully about this business, better avoid it.

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  • Plugin Support pistachio6321

    (@pistachio6321)

    1 month, 1 week ago

    Thank you for reaching out!

    You can see the list of Free / Pro features here.

    Since your WordPress username doesn’t allow us to identify you directly, we looked up your details using the website URL listed in your WordPress forum profile. Based on that, we believe we found your support ticket.

    • You created the ticket on Sat, 25 Oct 2025 at 2:44 AM (UTC), and we replied on Mon, 27 Oct 2025 at 7:16 AM (UTC) after checking your website. Our investigation showed that another reviews plugin installed on your site was potentially causing a conflict with ours.
    • We understand that waiting over the weekend can be inconvenient; however, our support team operates on business days only, which we clearly mention after a ticket is created to set expectations.
    • You can view your ticket here: https://help.cusrev.com/helpdesk/tickets/21659 (please log in to your Helpdesk account to access it).
    • As of now, we haven’t received any follow-up from you after our response.
    • If you would like to request a refund or continue the conversation, please reply to your ticket, and we’ll be happy to assist.
Viewing 1 replies (of 1 total)

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