Title: not working
Last modified: August 22, 2016

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# not working

 *  Resolved [rajibroy](https://wordpress.org/support/users/rajibroy/)
 * (@rajibroy)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/pro-version-not-working-1/)
 * I downloaded the free and the PRO version. Have both of them installed.
    Created
   a new app in Facebook. Put the details in the plugins. It authenticated me. But
   it is not pulling in either any new comments or any old ones.
 * What could I be missing?
 * Is there a button somewhere where I can force a pull and see if something happens?
   How often does the cron job run? Do I need to give it some more time?
 * Rajib Roy
 * [https://wordpress.org/plugins/fb-comments-importer/](https://wordpress.org/plugins/fb-comments-importer/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [steelmaiden](https://wordpress.org/support/users/filipmedia/)
 * (@filipmedia)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/pro-version-not-working-1/#post-5234682)
 * There is a manual import available.
    Cron runs every hour.
 * Please try the manual import and let me know the results.
 * IF it still doesnt work, please send WP logins to [info@geekydump.com](https://wordpress.org/support/topic/pro-version-not-working-1/info@geekydump.com?output_format=md)
   and we’ll have a look.
 * Thanks
 *  Thread Starter [rajibroy](https://wordpress.org/support/users/rajibroy/)
 * (@rajibroy)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/pro-version-not-working-1/#post-5234730)
 * Steelmaiden,
    Where is the manual import option? I am probably missing something…
 * Currently, if I press the “FB Comments Importer” (on the left panel in my wordpress
   page), it opens up the page with the green box “Configuration” etch. and below
   un the table for Latest Posts, there are no entries.
 * If I press the “FB Comments Importer Pro”, it gives me the “Setup Plugin…” page
   with the last box asking to Authorize.
 * I have tried setting up multiple times.
 * And if I go to the post page itself (in edit mode), there is no button or anything
   to manually pull it in. I am obviously missing something…. what is it?
 *  Plugin Author [steelmaiden](https://wordpress.org/support/users/filipmedia/)
 * (@filipmedia)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/pro-version-not-working-1/#post-5234732)
 * Hi,
 * you probably didnt set the FB app correctly.
 * Please follow these steps (for PRO version):
    [http://projects.geekydump.com/facebook-importer-setup-facebook-app/](http://projects.geekydump.com/facebook-importer-setup-facebook-app/)
 * Once you see the latest posts list, there will be an “import” button next to 
   each post.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/fb-comments-importer_969ea9.svg)
 * [Facebook Comments Importer](https://wordpress.org/plugins/fb-comments-importer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fb-comments-importer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fb-comments-importer/)
 * [Active Topics](https://wordpress.org/support/plugin/fb-comments-importer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fb-comments-importer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fb-comments-importer/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [steelmaiden](https://wordpress.org/support/users/filipmedia/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/pro-version-not-working-1/#post-5234732)
 * Status: resolved