Title: Pro Version Issues
Last modified: September 17, 2021

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# Pro Version Issues

 *  Resolved [markd33](https://wordpress.org/support/users/markd33/)
 * (@markd33)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/pro-version-issues-3/)
 * We have an unlimited license for the pro version and get continually charged 
   for upgrades, however. Auto update will not work past version 2.3. Says update
   is available but it never upgrades.
 * Also, when attempting to login to the pro site to download an updated version
   it still only downloads the 2.3 version.
 * We reached out to support a few days ago but still haven’t heard back. I would
   recommend staying away from Pro version until author gets their website experience
   upgrade process fixed.
    -  This topic was modified 4 years, 6 months ago by [markd33](https://wordpress.org/support/users/markd33/).
      Reason: to=yoi

Viewing 1 replies (of 1 total)

 *  Thread Starter [markd33](https://wordpress.org/support/users/markd33/)
 * (@markd33)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/pro-version-issues-3/#post-14883046)
 * They finally responded with details on what’s going on. Apparently they changed
   ecommerce solutions for the website and emailed everyone about needing to upgrade
   and repurchase license. It can’t be manually upgraded from WordPress if on older
   version.
 * They gave me 100% credit on a new license to cover the cost (since we already
   recently paid on the old system and will be cancelling our license on the old
   system. Thank you.

Viewing 1 replies (of 1 total)

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## Tags

 * [pro version](https://wordpress.org/support/topic-tag/pro-version/)
 * [upgrade issues](https://wordpress.org/support/topic-tag/upgrade-issues/)

 * 1 reply
 * 1 participant
 * Last reply from: [markd33](https://wordpress.org/support/users/markd33/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/pro-version-issues-3/#post-14883046)
 * Status: resolved