Title: Pro version issues
Last modified: July 3, 2018

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# Pro version issues

 *  [slewisma](https://wordpress.org/support/users/slewisma/)
 * (@slewisma)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/pro-version-issues-2/)
 * After spending $150 on the pro version, I had to open a support ticket to get
   a working version of the plugin from a Dropbox folder. The version that was downloadable
   from my account on the Smackcoders site didn’t work.
 * In the time it took to get a response from support, I wrote my own importer for
   my specific need so I no longer needed this tool. Asked for a refund and was 
   told no.
 * Be sure you need this before you spend money on it and be prepared to accept 
   that the documentation isn’t great. If you need to manipulate data, do it before
   you use the importer as it doesn’t have the ability to translate a binary value
   into something else like a category. Fortunately, the textjoin function in Excel,
   combined with some if conditions can clean up the data before using this tool.

The topic ‘Pro version issues’ is closed to new replies.

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 * 1 participant
 * Last reply from: [slewisma](https://wordpress.org/support/users/slewisma/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/pro-version-issues-2/)