Support » Plugin: ByC WooCommerce Order Delivery or Pickup with Date Time Location - WooODT Lite » Pro version doesn’t work, along with shocking service

  • This seller is not reputable and has no integrity. Their plugin is incomplete and completely broke our website, causing all sorts of other aspects to stop working. We had to employ a talented developer to see if their plugin could be made to work.

    One example is there is no separate time for pickup or delivery that can be programmed into the plugin out of the box! Their documentation is riddled with grammatical and spelling errors and unclear, especially for a non-technical person like me. Their support email even BOUNCES!

    To make matters worse, the developer was aggressive towards us when we asked for a refund and gave this response (their response to our request is in single quotes: ‘__’

    “Features that didn’t work include:
    The English instructions were not clear or easy to follow – ‘This does not point an feature that not working. ‘
    After fixing your plugin’s fatal error woo commerce’s order stopped showing. – ‘You did it in wrong way, why fatal error appears in well instructed in http://www.plugins.byconsole.com/knowledge-base/wooodt-extended/ but if you fix it yourself in anyway we are not responsible for your/your developer’s wrong coding, we will check unmodified the original plugin only. Send us URL to check by making sure you have unmodified plugin installed.’
    Steps in the time slot were not working. – ‘You did not configure it as instructed, we also sent you your screen-shots by marking of wrong timing input, until you correct those input we cant accept the plugin is not working as no plugin will work without correct settings. You can send us admin access to configure your service routine.’
    It messed up our other code which was working before. – ‘This is due to your poor knowledge of the things you have modified yourself, we cant accept your wrong coding as a fault of this plugin. Either hire a good programmer or ask us to check things with access.’
    It’s adding a next button by default which have no use at all and no option to remove it. – ‘Send us FTP we will remove it, its already included in description so it a part of feature you may like or dislike it, we can modify it but cant accept refund for this.’
    It’s not disabling dates from calendar based on Local pickup or delivery. – ‘Again due to wrong settings of lack of patient of reading guide as described on support blog page, send us temporary admin access we can configure it upon your request.’
    Pre-order days lead in time for orders wouldn’t save after being configured – ‘we cant check it as we don’t have admin access, but must be your wrong input.’
    Support emails bounce every time we asked for help via email – ‘contact your server admin and check the routing issue and this cant be counted as a reason of your refund claim, reply here as you just did in case your mail server behaving in strange way.’
    Thanks.
    ByConsole Support Team”

    In the end I had to dispute this via PayPal, who decided in our favour.

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