Support » Plugin: Media File Renamer - Auto & Manual Rename » Pro Version doesn’t update the number files

  • Resolved mcalpin1

    (@mcalpin1)


    Before I rate this plugin, I will let the plugin owner provide support and debug the issue. Currently, I would give it one star.

    I have 1563 images, around 450 or more never were changed. Even with nonduplicate titles, I have a lot of duplicate word image names…

    I have the pro version, and it doesn’t work at all. What a waste of money.

    I have a custom script plugin that can pull the title, URL, image URL and date of the post revision to verify if the program worked.

    I even verified with a search via this plugin and still, I see a lot of number files.
    also, they say an image is unattached, but it is attached.

    Something Is wrong with this plugin. No wonder I deactivated it years ago.

    I would work in private, but when they have forums, you know the product has issues.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @mcalpin1,

    I can feel the frustration in your messages. And I am sorry it is not working for you. However, you seem to say that the plugin never ever worked, that everybody should know that, that it is currently one-star, and that your custom script can do it (which I am not sure what it does exactly, and what’s the point). Why don’t we adopt a positive position, rather than a negative one? That would be much better to work together.

    I have the pro version […]

    Pro version support can’t be provided here; it’s forbidden. This is not my choice, it’s by WordPress rules. If a moderator sees your message, this thread will be locked 🙁

    […] and it doesn’t work at all.

    The plugin works fine for thousands of users, and I am using it myself everyday, so it’s not working for you, and the goal is to try to understand why.

    What a waste of money.

    I am not sure what you say that; the refund policy is to refund any request, without even an explanation. So you can’t lose your money. Simply ask for a refund and you’ll get it (but that’s written on my website).

    I have 1563 images, around 450 or more never were changed. Even with nonduplicate titles, I have a lot of duplicate word image names…

    Let’s look into this step by step to understand the issue. What are you trying to do? For debugging, don’t perform a bulk operation. We need to look at one file, and understand why it’s not working for that one specific file (it doesn’t matter how many files you have).

    Have you tried to renamed based on the Media Title? Normally, before getting the Pro version of a plugin, we should try the Free one; if it works, but we would like the options of the Pro, we get the Pro. So it’s better to work with the standard features at first.

    Please let me know more information; developers need to be able to replicate the issue (such as: upload a file named ‘happy.jpg’, attach it to this, rename the title of this to that, etc).

    I would love to help, but I also need your help. And please, for a happier debugging, let’s stay positive 🙂 The plugin works, and you want to use it apparently, so working together positively seems to be the right choice.

    • This reply was modified 8 months, 3 weeks ago by Jordy Meow.
Viewing 1 replies (of 1 total)
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