Title: Pro Version Breaks Site
Last modified: May 31, 2022

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# Pro Version Breaks Site

 *  Resolved [williaminmon](https://wordpress.org/support/users/williaminmon/)
 * (@williaminmon)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/pro-version-breaks-site/)
 * I purchased the Pro version of the plugin but when I load it the site breaks.
   I am currently running 5.9.3 though I noticed after purchasing that the plugin
   is designed for 5.8.2 so I rolled my WordPress version back to 5.8.2 and the 
   plugin still broke the site. I’ve put in 4 helpdesk tickets but no one has replied.
   I need to know how to fix this issue or get a refund for the Pro version.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [File Manager Support](https://wordpress.org/support/users/filemanagersupport/)
 * (@filemanagersupport)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/pro-version-breaks-site/#post-15712647)
 * Hey [@williaminmon](https://wordpress.org/support/users/williaminmon/)
 * Apologies for the inconvenience.
 * We would request you to please share the screenshot of the issues with us. Also,
   please share the log file with us for better understanding. For this please try
   enabling debug log of your wordpress. To do so you need to edit the wp-config.
   php file in the root of the wordpress installation and look for WP_DEBUG and 
   set the value to true.
 * Please follow the link below to enable debug log
    [https://www.dotster.com/help/article/wordpress-how-to-enable-or-disable-wp-debug](https://www.dotster.com/help/article/wordpress-how-to-enable-or-disable-wp-debug).
   Once you enable the debug log then again reload the Settings page. This will 
   show the errors on the website. Once you take the screenshot then disable the
   WP_DEBUG by setting the value to false.
 * NOTE: Enabling WP_DEBUG will show errors and warnings all over the website. Be
   sure to disable it.
 * Please share all the screenshots in a support ticket by using this link [https://filemanagerpro.io/contact](https://filemanagerpro.io/contact)
 * We will check the issue and help you with the fi by scheduling a meeting with
   you.
 * Regards,
 *  Thread Starter [williaminmon](https://wordpress.org/support/users/williaminmon/)
 * (@williaminmon)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/pro-version-breaks-site/#post-15719770)
 * Thank you for responding. For the record though I have submitted 5 different 
   tickets through that link over a 2 week period and still have not received a 
   reply from any of them. At this point I just need a refund for the Pro version.
   Please let me know what steps I need to take to achieve that.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pro Version Breaks Site’ is closed to new replies.

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## Tags

 * [breaks](https://wordpress.org/support/topic-tag/breaks/)
 * [pro](https://wordpress.org/support/topic-tag/pro/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 2 replies
 * 2 participants
 * Last reply from: [williaminmon](https://wordpress.org/support/users/williaminmon/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/pro-version-breaks-site/#post-15719770)
 * Status: resolved