Title: Pro plugin version download button not working
Last modified: September 10, 2018

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# Pro plugin version download button not working

 *  Resolved [Pushka](https://wordpress.org/support/users/pushka/)
 * (@pushka)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/pro-plugin-version-download-button-not-working/)
 * no download item loading
 * this appears on the page:
 * [https://api.freemius.com/v1/installs/1833234/updates/latest.zip?is_premium=true&authorization=………&#8230](https://api.freemius.com/v1/installs/1833234/updates/latest.zip?is_premium=true&authorization=………&#8230);.
   0000
 * {“path”:”:\/installs\/install_id\/updates\/latest.zip”,”error”:{“type”:”AccessForbidden”,”
   message”:”Install do not have an active premium license.”,”code”:”access_forbidden”,”
   http”:403,”timestamp”:”Tue, 04 Sep 2018 23:40:06 +0000″},”request”:{“is_premium”:”
   true”,”authorization”:”FS 18…………….34″}}
 * I have bought a lifetime multi-site licence…
    -  This topic was modified 7 years, 9 months ago by [Pushka](https://wordpress.org/support/users/pushka/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpro-plugin-version-download-button-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 9 months ago](https://wordpress.org/support/topic/pro-plugin-version-download-button-not-working/#post-10673369)
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)

The topic ‘Pro plugin version download button not working’ is closed to new replies.

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   7_f8f8f8.svg)
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## Tags

 * [pro plugin](https://wordpress.org/support/topic-tag/pro-plugin/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/pro-plugin-version-download-button-not-working/#post-10673369)
 * Status: resolved