Title: Pro Plugin Problem
Last modified: September 5, 2018

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# Pro Plugin Problem

 *  Resolved [Dan14](https://wordpress.org/support/users/dan14/)
 * (@dan14)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/pro-plugin-problem/)
 * I went ahead and purchased the pro version. I didnt get a confirmation email,
   just a payment confirmation on the website. I checked that I used the correct
   email address. I dont know where im supposed to download the plugin from and 
   my payment is marked as ‘pending’ although I paid straight from the balance (
   paypal).
 * I have no where else to ask this so Im writing it here, please advise.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Gabe Livan](https://wordpress.org/support/users/gabelivan/)
 * (@gabelivan)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/pro-plugin-problem/#post-10658780)
 * [@dan14](https://wordpress.org/support/users/dan14/), I replied to your email
   about this matter. Your payment was flagged by PayPal for some reason and it’s
   under investigation. Since it’s on held and not completed, you didn’t get an 
   email with the download link. I’ve mentioned more about it in my reply.
 * PS: This support thread is for the Lite version of the plugin only. Please contact
   me on private by opening a support ticket whenever you have an issue with the
   Pro version. Looking forward to having this issue solved so you can get access
   to the premium plugin as soon as possible. Thanks for your purchase!
    -  This reply was modified 7 years, 8 months ago by [Gabe Livan](https://wordpress.org/support/users/gabelivan/).

Viewing 1 replies (of 1 total)

The topic ‘Pro Plugin Problem’ is closed to new replies.

 * ![](https://ps.w.org/wp-asset-clean-up/assets/icon-256x256.png?rev=1981952)
 * [Asset CleanUp: Page Speed Booster](https://wordpress.org/plugins/wp-asset-clean-up/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-asset-clean-up/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-asset-clean-up/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-asset-clean-up/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-asset-clean-up/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-asset-clean-up/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Gabe Livan](https://wordpress.org/support/users/gabelivan/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/pro-plugin-problem/#post-10658780)
 * Status: resolved