Pro Paid Version Doesn’t Work + Silence From Support

  • digidesigns

    (@digidesigns)


    1 year, 7 months ago

    We have had the free version, upgraded to the paid version when our license was due for a renewal. The plugin does not export subscription data, only empty reports. We have attempted to contact support multiple times, with no notification that we have been even been heard and they will get back to us. Just silence. Would not recommend purchasing or using!

    • This topic was modified 1 year, 7 months ago by digidesigns.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    1 year, 6 months ago

    Hey @digidesigns, our team Rymera took over from the original owner in September (around the time of your review). We’d love if you gave us another chance 🙂

    Reach out and we’ll make sure you’re updated to the new version and you’re all working again.

    I’d love the opportunity to fix the situation and change that 1 into a 5 🙂

    Thread Starter digidesigns

    (@digidesigns)

    1 year, 4 months ago

    Hi! I’d be happy to work with you getting this resolved, we still haven’t had a response to any support tickets. What’s the best way to get in contact?

Viewing 2 replies - 1 through 2 (of 2 total)
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