Title: PRO Licensing Problems
Last modified: September 29, 2021

---

# PRO Licensing Problems

 *  Resolved [Tecology](https://wordpress.org/support/users/tonybaker3061/)
 * (@tonybaker3061)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/pro-licensing-problems/)
 * I have three PRO licenses for ARmember and I am writing here as I have not had
   any response from support. My first request was sent 6 days ago.
 * My issue is quite simple. I am trying to move one of my PRO licenses to another
   domain. However, bizarrely, this is only possible if you deactivate the license
   on the old domain first. If you don’t and the original site fails or is deleted
   you are stuck, you effectively have to buy a new license as it seems that there
   is no response from support to address this, regardless of which way you try 
   to communicate with them.
 * I have tried contacting support via the reset request on the licensing page. 
   I have tried contacting them via Envato Support, their website directly. Nothing
   works, not even an acknowledgment that the query was raised.
 * I have pro licenses for the vast majority of my plugins across many websites 
   but for some reason ARmember is the only one with this issue. Normally, with 
   most PRO plugins, you can just log in to your account with a company and reallocate
   a license. With the ARmember plugin website you don’t have any of these options
   bar raise a ticket and that is restricted to customers with active support licenses.
   Just something I think everyone should be aware of before purchasing. This isn’t
   a support problem, it’s a legacy licensing problem that has not been addressed.
 * Can anyone please advise on how to sort this? I am not paying for another license
   when I don’t need to, that’s just wrong. The developer of this product needs 
   to seriously rethink their licensing structure if they want to maintain their
   customer’s long-term and take this product mainstream.

Viewing 1 replies (of 1 total)

 *  Plugin Author [reputeinfosystems](https://wordpress.org/support/users/reputeinfosystems/)
 * (@reputeinfosystems)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/pro-licensing-problems/#post-14923818)
 * Hi Tony,
 * as you already know we have solved your problem and cleared confusion as well
   about licensing-related queries on codecanyon.
 * so, if you need any further assistance in the premium version then please contact
   us there, here it’s all about the lite version.
 * Best Regards

Viewing 1 replies (of 1 total)

The topic ‘PRO Licensing Problems’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/armember-membership_1a2538.svg)
 * [ARMember - Membership Plugin, Content Restriction, Member Levels, User Profile & User signup](https://wordpress.org/plugins/armember-membership/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/armember-membership/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/armember-membership/)
 * [Active Topics](https://wordpress.org/support/plugin/armember-membership/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/armember-membership/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/armember-membership/reviews/)

## Tags

 * [licensing](https://wordpress.org/support/topic-tag/licensing/)

 * 1 reply
 * 2 participants
 * Last reply from: [reputeinfosystems](https://wordpress.org/support/users/reputeinfosystems/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/pro-licensing-problems/#post-14923818)
 * Status: resolved