Support » Plugin: HT Mega - Absolute Addons for Elementor Page Builder » Pro + free version cause error with wordpress

  • Resolved turnsplayliststocash

    (@turnsplayliststocash)


    I have turns off the free and paid version of this plugin because it is causing a conflict with my wordpress

    Please help me with this. I paid for lifetime license and it is not working with my WordPress at all

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor HT Plugins

    (@htplugins)

    Hello,
    Sorry for inconvenience.
    Please make sure you are using our latest version.
    If you found same issue then describe your problem.
    Thanks

    turnsplayliststocash

    (@turnsplayliststocash)

    Yes, when I use the latest plugin of free and pro version.
    After I enable all setting in it
    My site stop working
    So right now I have them install but not live at my site
    Can I give u the login to my WordPress and u help restore the plugin b4 i edit the option in setting of the plugin.
    Somewhere when i try to enable all feature, it got me stuck and have a broken website.

    turnsplayliststocash

    (@turnsplayliststocash)

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    Plugin Contributor HasThemes

    (@hasthemes)

    Hello
    Please check this https://wordpress.org/about/requirements/

    We can’t see any error notice on our website. Please write in detail about the critical error you’re getting from your end.

    Thank you.

    turnsplayliststocash

    (@turnsplayliststocash)

    This is the error msg if I turn on the free and pro plugin
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    ——–
    Right now the plugin isn’t active, so there is no error on site u can see. But I need them active and not broke the wordpress site

    Plugin Contributor HasThemes

    (@hasthemes)

    Hello
    Please copy the full error notice here, so that we can understand the issue.
    Thank you.

    turnsplayliststocash

    (@turnsplayliststocash)

    This is what my hosting says

    “Hello,

    Thank you for your reply. We are sorry for the trouble with your website. A 503 error indicates that you are hitting a resource limit. Reviewing, it does appear that some PHP script under the site is trying to use all the available RAM to your account and is causing the site to crash. With a little poking around, we found the issue was related to the plugin ht-mega-for-elementor. We disabled this plugin and the site is now loading and is no longer hitting resource limits. We would recommend reaching out to the copy who provides that plugin and ask them to help. It is possible that reinstalling the plugin may help.”

    Plugin Contributor HasThemes

    (@hasthemes)

    Hello @turnsplayliststocash
    The problem was for 1 day. We have fixed the issue already and updated our plugin.
    I will request you to activate and update the plugin. I hope, your problem will be solved.
    If the issue still remaining, let us know. We will take care of it.
    Thank you.

    turnsplayliststocash

    (@turnsplayliststocash)

    I try again and get this errror

    Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 520192 bytes) in /home/turnspla/public_html/wp-includes/wp-db.php on line 1989
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    hello no reponse from u

    Plugin Contributor HasThemes

    (@hasthemes)

    Hello,
    As I mentioned earlier. We have tested these two plugins with many websites. Also, all of the users are using this plugin without any issue. I will request you to test it on another server.

    Sorry, it doesn’t work for me. I tried
    Can u provide refund.

    Plugin Contributor HT Plugins

    (@htplugins)

    Hello @turnsplayliststocash
    This forum is only for Free version support. For the pro version support and query, you need to contact to the respective website from where you have purchased the pro version.
    Thank you

Viewing 13 replies - 1 through 13 (of 13 total)
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