Support » Plugin: Contact Form by BestWebSoft » Pro contact form has stopped working

  • Resolved aphasia

    (@aphasia)


    Hi there,

    I have used contact pro form successfully for around a year now but up dated it today to the latest version and the old code doesn’t seem to work anymore. The original code on my page is as below;

    [bws_contact_form]

    This no longer works on my website page which I use WordPress for and upgraded to version 4.2.1 now.

    http://www.monography.co.uk/contact/

    So I tried using the new plug in but click on ADD NEW and fill out the following page and click save…..it does not appear to be saved as it is not listed on new forms.

    Please can you help as at the moment I have lost a vital page on my website and it would take 5 minutes to sort it if the plug in save my form….am I doing something wrong? (I was very happy with the old version).

    Looking forward to hearing from you.

    Thanks

    Richard

    https://wordpress.org/plugins/contact-form-plugin/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We have received your request and it is now being processed. We will get back to you on this forum as soon as we can.

    Regards,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hello,

    Recently our Contact Form Pro plugin was damaged by the conflict with another plugin update. This plugin has the same name, but its version is higher. Quite possibly, you got a notification about the new Contact Form Pro version. The case is, if you updated Contact Form Pro to this version, our plugin was completely removed from your WordPress admin dashboard. This was caused by a WordPress core mistake, which triggered the installation of another plugin. WordPress team is informed about that.

    In order to resolve any issues that may have appeared and recover our Contact Form Pro plugin, we recommend installing the latest official update available. To do so, please go through the following steps:

    1) Download the plugin archive in yoir Client Area.
    2) If you don’t know how to access your Client Area: You are supposed have received an email about your user registration at our site. By following the link http://bestwebsoft.com/wp-login.php (your username is the email you specify when purchasing the product) you can go to your personal Client area page. If necessary, please, submit “Lost your password” request.
    3) Please install the plugin using the “Plugins” => “Add new” => “Upload Plugin” menu in your Dashboard. A pop-up window will ask you to choose the file. Select contact-form-pro zip-folder and click “Open” and “Install now”.
    4) In case you cannot install the plugin via “Upload Plugin”, you can install it to the server manually, using the FTP client. Please extract the plugin archive to “contact-form-pro” folder. With your FTP program upload the “contact-form-pro” folder to the /wp-content/plugins/ folder in your WordPress directory online. Please make use of the following information:
    http://codex.wordpress.org/FTP_Clients
    Instruction:
    https://docs.google.com/document/d/1wvbBFsHL961ws0YB–2v402SSv4TtrAc6DUIb4if2Ws/edit

    Once you download and install the plugin from the Client Area, you can update it from the Dashboard in future.

    Regards,
    BestWebSoft Support Team

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Pro contact form has stopped working’ is closed to new replies.