Support » Plugin: Members - Membership & User Role Editor Plugin » private products viewed by retailers

  • hello, I have a problem with resellers: I have selected that they can see private products on woocommerce. The problem is that some retailers see them and others don’t! I don’t understand where the mistake is, the permissions are the same for everyone .. thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Caseproof

    (@caseproof)

    Hi @serew

    If resellers have the same role, it sounds like this might be some caching issue. Can you disable any website caching temporarily to see if this resolves this?

    Kind regards

    Thread Starter serew

    (@serew)

    thanks to the availability.
    I have deactivated (and subsequently deleted) the SG optimizer plugin but I have not solved the problem. I tried to install a new caching plugin but even so it didn’t fix. Was this what you meant or do I have to do another operation? thank you

    Plugin Author Caseproof

    (@caseproof)

    Are you using some kind of plugin to add reseller functionality? It’s hard to tell what could be going on without seeing your admin, but might it be possible that some resellers have different roles?

    Best

    Thread Starter serew

    (@serew)

    hello, no they don’t have different roles.
    I tried both to create a new account and to create a new product but in both cases the private products are not seen.

    The customer added that no reseller sees them, I tried to change the permissions of the ‘resellers’ role but it still doesn’t work.

    For roles I use your plugin. I cleared the cache both via plugin and from the server but nothing changes.

    I also tried to change the role plugins but the problem still exists

    🙁

Viewing 4 replies - 1 through 4 (of 4 total)
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