Support » Theme: Sunspot » Private Message and button doesn't always appear. empty

  • Resolved welshdemon


    This is really bizarre. As the title suggests, can anybody give an idea of why the buttons are only there about half of the time? They were just there for about page 5 refreshes, now theyre gone again! For no reason, nothing has changed.

    Take a look at any member profile from the user names on the right (recent topics) and keep refreshing the page or go to a different profile. Sometimes the buttons are there, sometimes they are not. Its very random

    This div is empty when theyre not there:
    <div id=”item-buttons”></div>

    And when they do load, these 2 divs are inside the previous one.
    <div id=”post-mention” class=”generic-button”>
    <div id=”send-private-message” class=”generic-button”>

    Refreshing the page often displays the div / buttons, so it is nothing that can be recreated on purpose!

    I do not have the “add friend” button enabled by the way so that one isn’t missing.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Oh, forgot to add, the buttons seem to appear consistently when using the Twenty Twelve theme.

    Moderator Kathryn


    Automattic Happiness Engineer

    Hi there, is this a BuddyPress feature? I’m not seeing any buttons to send a private message, but could that be because I don’t have an account on your site and am not logged in?

    You may want to pursue this over in the BuddyPress forums, where the experts may have some ideas. If there’s something specific about the theme folks see that’s preventing it from working right with BuddyPress, feel free let me know after the BP folks have a look and I’ll see what I can do about getting it looked at on this end.

    Yes its a buddypress feature.

    The only reply I had on the buddypress forums though was to check the twenty twelve theme, and since it works consistently on that one, wouldnt it be more likely it is theme related?

    Ive made an account if anybody wants to test it and needs to be logged in.
    user [removed]
    pass [removed]

    If you constantly refresh the page, the buttons will appear for a fair few times and then not appear for a similar amount of time before working again. Its quite strange.

    Moderator Kathryn


    Automattic Happiness Engineer

    Thanks, I was able to log in and replicate the issue. Very strange indeed.

    I’ll report it to our developers and will keep you posted of any updates here. If you could keep the test user active that would be helpful.

    OK will do, thanks for your help.

    Paul Gibbs


    BuddyPress Lead Developer

    Hi welshdemon

    The theme’s fine — the problem is actually caused by a bug in our widgets (you’re using the Members list and the “Who’s online?) widgets. Let’s carry on talking over on the BuddyPress forums on your existing thread:

    Thanks for your patience

    OK thanks a lot.

Viewing 7 replies - 1 through 7 (of 7 total)
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