Title: Privacy Questions
Last modified: August 31, 2016

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# Privacy Questions

 *  [conifrichuk](https://wordpress.org/support/users/conifrichuk/)
 * (@conifrichuk)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/privacy-questions/)
 * Hello Polylang,
 * I am contacting you in regards to Live Chat’s WordPress plugin. I work for a 
   university within Canada and we are looking to test this plugin for one of our
   WordPress blogs. However, I am wondering if you are able to answer a few security
   questions below before we are able to move forward with testing:
 * 1. Does the product collect any personal information about its users?
    a. If 
   so, what information does it collect? 2. If you do collect any personal information,
   who has access to it? a. Are there any third parties that will have access to
   personal information, if you collect it?
 * 3. If you do collect personal information, who owns the information? Does the
   user own it or does your company own it?
    4. If you do collect personal information,
   where is it stored? Where is information accessed from? a. When and if you store
   personal information, is the data encrypted when it is stored? b. If personal
   data is collected and stored, do you have any data redundancy policies to ensure
   data is kept safe if one of your databases is compromised?
 * 5. What kind of technologies are used to share information across your company?
   Do you use wireless technologies, is information shared in a closed loop system,
   or do you use portable devices such as USBs?
 * If you are able to provide the answers to my questions listed above, that would
   be great.
 * If you have any questions or concerns, please do not hesitate to contact me.
 * Thank you,
 * Cassandra
 * [https://wordpress.org/plugins/polylang/](https://wordpress.org/plugins/polylang/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Chouby](https://wordpress.org/support/users/chouby/)
 * (@chouby)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/privacy-questions/#post-6991109)
 * Hi!
 * I do not collect any information. It is strictly forbidden, for plugins hosted
   on this repository, to collect any data without prior user’s consent. See bullet
   7 in the [plugins guidelines](https://wordpress.org/plugins/about/guidelines/).

Viewing 1 replies (of 1 total)

The topic ‘Privacy Questions’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Chouby](https://wordpress.org/support/users/chouby/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/privacy-questions/#post-6991109)
 * Status: not resolved