Privacy issue (with photo of customer)

  • Resolved fullcolor

    (@fullcolor)


    1 week, 1 day ago

    Hi,

    I asked a friend to create an account so I could test whether all the settings are correct (email, payments, etc.). Now I discovered that there is a photo in her user details, even though I don’t have an option to upload one. She says she didn’t upload it either, and that it’s a very old photo. She doesn’t like it and considers it an invasion of her privacy. And I agree.

    This is what I see: https://snipboard.io/ImYyoQ.jpg

    How could WooCommerce have placed a photo of her in her user profile? Where did they get that from?

    Note: It is an old photo from Facebook, but her login isn’t linked to her Gmail.

    Kind regards,
    Bianca

    • This topic was modified 1 week, 1 day ago by fullcolor.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rezwan Shiblu

    (@rezwanshiblu1952)

    1 week ago

    That’s the Gravatar system, not WooCommerce. Gravatar pulls a profile picture based on the email address linked to a user. If your friend ever created a Gravatar account (or a WordPress.com account) with that Gmail address, the photo follows the email everywhere it’s used, including WooCommerce and any other WordPress site.

    She can change or remove it over at gravatar.com by logging in with that same Gmail address. Once she updates or deletes the image there, it’ll disappear from your site too.

    Nothing WooCommerce did, and nothing was pulled from Facebook directly. It’s just the email matching an existing Gravatar profile.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 week ago

    Hi @fullcolor!

    Thanks for reaching out and for providing the screenshot.

    I can confirm that the profile photo you’re seeing there is coming from Gravatar, rather than being uploaded or added by WooCommerce.

    WordPress can automatically display a user’s Gravatar based on the email address associated with their WordPress user account. If that email address has previously been associated with a Gravatar profile, the corresponding profile image can appear automatically in WordPress user profiles, even though there is no option on the WooCommerce side to upload a profile photo.

    This also explains why the image can be an old photo that your friend doesn’t remember uploading to this particular website. Gravatar works independently of your WooCommerce store, so WooCommerce isn’t retrieving the image directly from Facebook or storing it as a WooCommerce profile image.

    Your friend can check the Gravatar account associated with that email address and update or remove the profile image there. Once the Gravatar profile is updated, the image should no longer be displayed when WordPress retrieves the profile information.

    You can find more information about Gravatar here:

    Gravatar

    I hope this helps.

    Thread Starter fullcolor

    (@fullcolor)

    5 days, 6 hours ago

    Hi,

    The problem has been found/resolved. It was an old WordPress account (from a school project), and she deleted it. The photo is now gone from my system as well.

    Thanks again for the help.
    Bianca

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    5 days, 2 hours ago

    Hi @fullcolor!

    Thank you for the update! I’m glad to hear you were able to identify the root cause and resolve the issue.

    I appreciate you taking the time to let us know what was causing it. This information can be very helpful for anyone who encounters a similar situation in the future.

    If you have any other questions or run into any issues down the road, please don’t hesitate to reach out. We’re always happy to help!

    Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)

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