Title: Priority Support
Last modified: August 31, 2016

---

# Priority Support

 *  Resolved [erikober](https://wordpress.org/support/users/erikober/)
 * (@erikober)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/priority-support/)
 * Hello.
    Yesterday I purchased priority support and submitted a ticket. I haven’t
   received any response or any confirmation emails that the ticket was received.
   I double checked the email in my profile and it is correct. In case there is 
   any issue with the email I changed it to a gmail address which is now showing“
   pending”. Is there any way I can communicate with someone? When logged in I see
   no way to view my purchase of the priority support or any open tickets. Any help
   would be greatly appreciated.
 * Thank you.
 * [https://wordpress.org/plugins/easy-digital-downloads/](https://wordpress.org/plugins/easy-digital-downloads/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * (@mordauk)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/priority-support/#post-7438760)
 * Erik,
 * I responded to your email twice (once to each message).
 * It sounds like our messages are not getting through to you. Could you please 
   email me directly? pippin(at)-our-site’s-domain.com
 *  Thread Starter [erikober](https://wordpress.org/support/users/erikober/)
 * (@erikober)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/priority-support/#post-7438761)
 * Hi Pippin.
    I just sent you message. Did you receive it? Thanks.
 *  Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * (@mordauk)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/priority-support/#post-7438769)
 * Got it! I’ll follow up there momentarily.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Priority Support’ is closed to new replies.

 * ![](https://ps.w.org/easy-digital-downloads/assets/icon.svg?rev=3455837)
 * [Easy Digital Downloads – eCommerce Payments and Subscriptions made easy](https://wordpress.org/plugins/easy-digital-downloads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-digital-downloads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-digital-downloads/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-digital-downloads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-digital-downloads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-digital-downloads/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Pippin Williamson](https://wordpress.org/support/users/mordauk/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/priority-support/#post-7438769)
 * Status: resolved