Title: Priority support, a scam? installation issues Last modified: August 21, 2016 --- # Priority support, a scam? installation issues * Resolved [dubayan](https://wordpress.org/support/users/dubayan/) * (@dubayan) * [12 years, 11 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/) * Hi, * I just bought a $30 CAD priority support ticket from the developer’s site, but I have no way to use it! I’m stuck having to wait 5 days to get a response. I think I’ve been ripped off. 🙁 * **Here’s the short version of my problem:** I installed WPTouch on our site [saudigamer.com](http://saudigamer.com). You can see the menu not working (probably due to a javascript error). Featured posts won’t show either when enabled, I’ll just see a huge space. What could be causing the issue? * **Detailed version of my problem:** * Hi, * We just bought the plugin for our site saudigamer.com, and it’s so broken, we can only get the basics to work. * Here are all the issues we’re facing: * [ 1 ] We get this message whenever we try to save the settings, and it also breaks all the text and displays them incorrectly with grabase such as ” Classic Redux خيارات سٔ: * Warning: fopen(/home/gamer/public_html/wp-content/uploads/wptouch-data/backups/ wptouch-backup-20130601-144330.txt) [function.fopen]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch- pro-3/core/admin-backup-restore.php on line 51 * [ 2 ] We see a huge space at the top when we activate the slider, and that space seems to be hiding the latest posts as well! see attached screenshot * [ 3 ] Every time I try to upload a pic (the logo for example), I get these messages: * function.move-uploaded-file]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch- pro.php on line 543 * Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move ‘/ tmp/phpJff2fy’ to ‘/home/gamer/public_html/wp-content/uploads/wptouch-data/uploads/ sg_logo.png’ in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/ class-wptouch-pro.php on line 543 * Warning: getimagesize(/home/gamer/public_html/wp-content/uploads/wptouch-data/ uploads/sg_logo.png) [function.getimagesize]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/ themes/foundation/root-functions.php on line 55 * [http://saudigamer.com/wp-content/uploads/wptouch-data/uploads/sg_logo.png”](http://saudigamer.com/wp-content/uploads/wptouch-data/uploads/sg_logo.png”); * [ 4 ] The navigation is not responding, even though I’ve set it correctly! * [ 5 ] the tweet button (the one I use a plugin) for, still shows on posts, even though I’ve disabled it in WPTouch settings. * I tried using the debug log, but here’s what happens when I open the debug log: * Warning: fopen(/home/gamer/public_html/wp-content/uploads/wptouch-data/debug/ 20130601-97a217cb14.txt) [function.fopen]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/ class-wptouch-pro-debug.php on line 33 * Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/ public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74 * Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/ public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74 * Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/ public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74 * Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/ public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74 * This is a real mess happening here. Almost nothing is working right. What could be going on? I’m 100% the installation went right as I’ve re-installed it 3 times using 3 different methods. * Please advise on how I can solve these issues. I’ve spent 3 hours already trying to solve these, and I can’t afford to wait more. * [http://wordpress.org/extend/plugins/wptouch/](http://wordpress.org/extend/plugins/wptouch/) Viewing 7 replies - 1 through 7 (of 7 total) * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [12 years, 11 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3804719) * That’s certainly unfortunate and surely frustrating to not get support when you’ve paid for it. But these forums are only for the free versions of plugins/themes, so you need to use the developer’s site/contact for any issues. Sorry. * Thread Starter [dubayan](https://wordpress.org/support/users/dubayan/) * (@dubayan) * [12 years, 11 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3804720) * I couldn’t reach the developer, and I’m still having problems with the plugins so it’s not about the priority support only 🙁 * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [12 years, 11 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3804721) * > I just bought a $30 CAD priority support ticket from the developer’s site, > but I have no way to use it! I’m stuck having to wait 5 days to get a response. * I have no idea what that entails but have you tried this URL as you’ve apparently paid for support from them? * [http://www.bravenewcode.com/support/](http://www.bravenewcode.com/support/) * If you need to contact them try [http://www.bravenewcode.com/contact-us/](http://www.bravenewcode.com/contact-us/) * Keep in mind that it’s Saturday and most companies are closed. * **Edit**: Aaaand WPyogi beat me to it. 😉 _*waves*_ * Thread Starter [dubayan](https://wordpress.org/support/users/dubayan/) * (@dubayan) * [12 years, 11 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3804723) * yea you can only open regular tickets through that URL. I can see that I have priority support credits, but I can’t apply them. * Anyway if anyone can help me with why the menu on saudigamer.com (mobile version) not working I’d appreciate it * [mykkal](https://wordpress.org/support/users/mykkal/) * (@mykkal) * [12 years, 3 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3805113) * what did you do to fix it? Did they ever respond to you? * Thread Starter [dubayan](https://wordpress.org/support/users/dubayan/) * (@dubayan) * [12 years, 3 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3805114) * Yea turns out it was a server-side issue. I don’t remember what it was exactly, but basically if you can’t install updates and plugins from within your wordpress installation, then this problem will occur. Just fix that issue and this one will magically resolve itself. * [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/) * (@bravenewcode) * [12 years, 3 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3805115) * Closing this thread— customers who’ve purchased a license should post tickets in our Pro customer support centre, located at [http://www.bravenewcode.com/support/](http://www.bravenewcode.com/support/) Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Priority support, a scam? installation issues’ is closed to new replies. * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960) * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/) * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq) * [Support Threads](https://wordpress.org/support/plugin/wptouch/) * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/) * 7 replies * 5 participants * Last reply from: [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/) * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/priority-support-a-scam-installation-issues/#post-3805115) * Status: resolved