Title: Priority Support Last modified: September 1, 2016 --- # Priority Support * [nr27](https://wordpress.org/support/users/nr27/) * (@nr27) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/) * Hi, * I’m trying to get Priority Support at Wordimpress but when I log in I get the message “It looks like you do not have any active Licenses. Renew now to get access to our Priority Support.” Why?? My License Status is: VALID (140 Days Remaining) Please advise. * Cheers * [https://wordpress.org/plugins/google-places-reviews/](https://wordpress.org/plugins/google-places-reviews/) Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614586) * Hi there, * Apologies for the trouble, please provide us with your email address through our Contact form so we can look into the problem: [https://wordimpress.com/contact](https://wordimpress.com/contact) * Thanks! * Thread Starter [nr27](https://wordpress.org/support/users/nr27/) * (@nr27) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614646) * just did; hope to hear from you soon Matt! * Plugin Author [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614708) * Just saw your email. I’ll get that resolved right now. Can you summarize your issue here so I can look into that as well? Apologies for the hassle. * Thread Starter [nr27](https://wordpress.org/support/users/nr27/) * (@nr27) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614725) * Hi there! * I bought the pro version for one of my clients. Since the update the plugin isn’t working, (it was fine before) can you look into the backend? We followed every step in the troubleshout including a new API key ([https://wordimpress.com/documentation/google-places-reviews/creating-your-google-places-api-key/](https://wordimpress.com/documentation/google-places-reviews/creating-your-google-places-api-key/)) Location Lookup seems ‘dead’….. * Thanks, Corine * Plugin Author [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614727) * I replied to your Priority ticket, please reply there and we’ll get this resolved for you no problem. * Thanks! * Thread Starter [nr27](https://wordpress.org/support/users/nr27/) * (@nr27) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614730) * don’t have a Priority ticket (yet)??? * Thread Starter [nr27](https://wordpress.org/support/users/nr27/) * (@nr27) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614731) * Hi Matt, * In your email you wrote: * I saw your update on the free Support forum. The location lookup works as expected, but if it’s not working for you it is most likely an issue with the configuration of the Google API key. I know you mentioned that you did everything, but in support a lot of customers with this, 9 times out of 10 it’s a configuration issue. * Also, make sure you’re on the very latest version of the Pro plugin; version 1.5.4. > **Version is 1.5.4.** * If you can send me screenshots of how your API key is configured in your Google Console that would help as well. **> I’d love to but how do I post that private?** * Lastly, it’s possible that another plugin is conflicting with our lookup scripts. Try deactivating ALL other plugins and see if that resolves it. If it does, re- activate each plugin one by one until you have the problem again, and then let me know which plugin caused the issue and I’ll replicate and provide a workaround.** > I understand this request but the plugin worked before, we didn’t add any plugin( s)** * Plugin Author [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614732) * Corine, you can reply directly to the email and I’ll get it privately. * Thanks! * Thread Starter [nr27](https://wordpress.org/support/users/nr27/) * (@nr27) * [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614733) * Super; we’ll do! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Priority Support’ is closed to new replies. * ![](https://ps.w.org/google-places-reviews/assets/icon-256x256.png?rev=2718958) * [Reviews Block for Google](https://wordpress.org/plugins/google-places-reviews/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-places-reviews/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-places-reviews/) * [Active Topics](https://wordpress.org/support/plugin/google-places-reviews/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-places-reviews/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-places-reviews/reviews/) ## Tags * [priority support](https://wordpress.org/support/topic-tag/priority-support/) * 9 replies * 2 participants * Last reply from: [nr27](https://wordpress.org/support/users/nr27/) * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/priority-support-4/#post-7614733) * Status: not resolved