Title: Priority Shipping Incorrect
Last modified: August 26, 2019

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# Priority Shipping Incorrect

 *  Resolved [luukee](https://wordpress.org/support/users/luukee/)
 * (@luukee)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/)
 * Curious why we have some orders for small items that are $50+ for Priority Mail
   2-Day Flat Rate Envelope. This product: [https://pawsdeluxe.com/product/malo-swarovski-black-patent-eco-leather-collar-skulls-swarovski-crystals/](https://pawsdeluxe.com/product/malo-swarovski-black-patent-eco-leather-collar-skulls-swarovski-crystals/)
   which is 8.625″x5.375″x1.625″, when you add it to the cart and calculate the 
   shipping you get a flat rate of $ 7.90 and a Priority Mail price of $ 50.00.
 * In a sample order for the same product, our Shipping Debug shows that the product
   does not fit in the appropriate size category although it clearly does: [https://i.ibb.co/VxkvLKq/Screen-Shot-2019-08-26-at-3-56-32-PM.png](https://i.ibb.co/VxkvLKq/Screen-Shot-2019-08-26-at-3-56-32-PM.png).
 * Any idea why this is happening?
 * Thanks!
    Luke
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpriority-shipping-incorrect%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [studeus6x6](https://wordpress.org/support/users/studeus6x6/)
 * (@studeus6x6)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/#post-11911394)
 * We have noticed a similar issue. We are not receiving the priority flat rate 
   values when queried. We do receive values for retail ground, priority and priority
   express. I have verified it is not an issue with dimensions or weight. Is this
   an issue with WooCommerce or with USPS?
 * Even when we set our shipping settings to “enable priority flat rate services
   only” we still do not get those values at checkout.
 * Any ideas on what’s happening?
 *  [studeus6x6](https://wordpress.org/support/users/studeus6x6/)
 * (@studeus6x6)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/#post-11911396)
 * website is [https://powderriverordnance.com](https://powderriverordnance.com)
 *  [studeus6x6](https://wordpress.org/support/users/studeus6x6/)
 * (@studeus6x6)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/#post-11911405)
 * Also using debug on USPS within settings is not returning anything
 *  [studeus6x6](https://wordpress.org/support/users/studeus6x6/)
 * (@studeus6x6)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/#post-11920093)
 * Just updated the website with Woocommerce USPS Shipping Method (extension) patch
   4.4.31 and everything is working again.
 * Problem solved!
 *  [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/#post-11989874)
 * Hi there [@luukee](https://wordpress.org/support/users/luukee/)!
 * Apologies for only getting to you now!
 * Are you still seeing these issues on the site with the small products and the
   shipping rates?
 * If yes, can you please add a couple of screenshots of the product weight and 
   dimensions and the boxes you have set up in WooCommerce Services.
 * I recommend [https://snipboard.io](https://snipboard.io) for easily sharing screenshots–
   please follow the instructions on the page, then paste the URL in your reply 
   to us.
 * Also, have you checked what rates get returned on the USPS calculator here when
   using the same dimensions and addresses – [https://postcalc.usps.com/](https://postcalc.usps.com/)
 * Thanks
 *  [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/#post-12007850)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Priority Shipping Incorrect’ is closed to new replies.

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## Tags

 * [priority mail](https://wordpress.org/support/topic-tag/priority-mail/)

 * 6 replies
 * 3 participants
 * Last reply from: [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/priority-shipping-incorrect/#post-12007850)
 * Status: resolved