• Resolved mattsteinruck

    (@mattsteinruck)



    We recently updated our website, and since going live, have gotten reports from the office staff who have been working with the GIVE plugin for a year that their ability to print a “report” is not working as it was.

    In fact, all they are doing is printing the screen that shows up after clicking “Donations” (and pulling up an actual donation record) from the plug-in admin panel in WP.

    Somehow, the layout of the page is different and expanded to push all of the boxes/data onto multiple pages, when they used to be much more consolidated when performing the same action.

    I’m stumped by this – I have a screenshot showing their before/after (but don’t see a way to attach it here.)
    I’d appreciate any advice to help restore order.

    (I did suggest the “download receipt” feature, but that’s more for the donor than the internal use – for which they need all of the info on the panel in the plugin)

    (They would LOVE to have a way to tick off several donation lines and print these screens at one time – I assume that doesn’t exist.)

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi Matt,

    I appreciate the chance to clarify here. (I also replied to you via email from priority support, but wanted others to see the response here!)

    The office staff should use our built-in export functionality to pull CSV reports (which will contain all the info from that Donation back-end screen) in order to easily print all of that information.

    Donations > Tools > Export (tab) > Export Donation History > Select the form from the drop-down, and all the available fields for that form will be there, even fields added via custom code or our Form Field Manager add-on.

    ​​Let me know if that resolves things, or if you need further assistance. ​Thanks for using Give! Have a great day.

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