Support » Plugin: WooCommerce Square » Print order in POS

Print order in POS

  • Resolved florperona

    (@florperona)


    6 months, 1 week ago

    Hi,

    I have integrated successfully WooCommerce with Square but we have a problem. I am working in a Restaurant’s website and orders do not get printed in the point of sales. (E.G. if it’s fries and a beer it should send two print orders: one to the kitchen and other to the bar). This functionality is activated in Square and works related to the item’s category. Orders from WooCommerce go to Square as closed orders and can’t be printed.

    How can I make this work?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    6 months, 1 week ago

    Hey there!

    This is not something that is possible with the integration.

    Square does not allow for this to happen, as all orders on WooCommerce are processed as payments using Square as the processor, not as orders that need to have something else happen in the Square POS.

    Hopefully that helps clear up a bit about this.

    Have a great one!

    Thread Starter florperona

    (@florperona)

    6 months, 1 week ago

    Can you please give me a ticket number for this answer? If you can give me a support ticket, the integration team from Square can help us to solve it.

    Thank you

    • This reply was modified 6 months, 1 week ago by florperona.
    Thread Starter florperona

    (@florperona)

    6 months, 1 week ago

    Is it possible to leave the transactions open until we finish them in Square?
    Right now WooCommerce is closing the transaction before it gets into Square.
    We believe this is causing not to go to the kitchen printers.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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