Print options just returning a blank page

  • Resolved sprocker

    (@sprocker)


    2 years, 10 months ago

    Your plugin was working great for us, but then today we clicked on “Print Delivery Note” all we are getting is an empty page.

    I have stripped back to just WooCommerce and your plugin enabled along with Storfront as the theme but I am still getting a blank page when I try to print.

    Can you help me get this working again please? thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WebToffee

    (@webtoffee)

    2 years, 10 months ago

    Hi @sprocker

    Thanks for reaching out.

    Kindly copy and paste the Woocommerce System report from Woocommerce > Status.

    Thread Starter sprocker

    (@sprocker)

    2 years, 10 months ago

    
### WordPress Environment ###

WordPress address (URL): https://staging.oxneyestate.com/wp
Site address (URL): https://staging.oxneyestate.com
WC Version: 5.3.0
REST API Version: ✔ 5.3.0
WC Blocks Version: ✔ 4.9.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.2.6
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 192 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: ✔

### Server Environment ###

Server Info: nginx/1.21.0
PHP Version: 7.4.19
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 3000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.34-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wp_
Total Database Size: 81.36MB
Database Data Size: 51.63MB
Database Index Size: 29.73MB
wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 11.52MB + Index: 9.61MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 6.52MB + Index: 7.03MB + Engine InnoDB
wp_alp_pickup_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_activities_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.31MB + Index: 0.38MB + Engine InnoDB
wp_ctf_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_login_redirects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.45MB + Index: 0.14MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 10.52MB + Index: 8.03MB + Engine InnoDB
wp_posts: Data: 9.52MB + Index: 0.67MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.45MB + Index: 0.80MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.48MB + Index: 0.03MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.31MB + Index: 0.27MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wpfingerprint_checksums: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfingerprint_diffs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf: 5
acf-field: 82
acf-field-group: 6
attachment: 1143
custom_css: 2
holiday-cottages: 7
lambboxes: 3
nav_menu_item: 33
o-discount: 1
o-list: 1
oembed_cache: 13
page: 22
popupbuilder: 1
post: 28
product: 78
product_variation: 9
recipes: 3
revision: 1148
sa_slider: 1
shop: 21
shop_coupon: 1
shop_order: 297
shop_order_refund: 10
slick_slider: 9
stockists: 5
tablepress_table: 5
testimonial: 1
testimonials: 3
ticket-meta-fieldset: 2
tribe_events: 29
tribe_organizer: 1
tribe_tpp_tickets: 2
tribe_venue: 1
tribe_wooticket: 462
vc_grid_item: 6
woo_product_tab: 4
wpcf7_contact_form: 1
wpspaios_slider: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (3) ###

WooCommerce PDF Invoice, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.7.9
Hosting Tools: by 34SP.com – 2.4.1
WooCommerce: by Automattic – 5.3.0

### Inactive Plugins (55) ###

Admin Menu Editor Pro: by Janis Elsts – 2.14.2
Advanced Custom Fields: by Elliot Condon – 5.9.6
Advanced Local Pickup for WooCommerce: by zorem – 1.2.9
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
Age Gate: by Phil Baker – 2.15.0
Aperitif Core: by Qode Themes – 1.2
Aperitif Membership: by Qode Themes – 1.0
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Custom Twitter Feeds: by Smash Balloon – 1.8.1
Disable Comments: by WPDeveloper – 2.1.1
Disable Gutenberg: by Jeff Starr – 2.4
DZS Parallax Showcase: by Digital Zoom Studio – 1.11
Envato Market: by Envato – 2.0.6
Essential Plugins Bundle: by WP Online Support – 1.0
Event Tickets: by The Events Calendar – 5.1.4
Event Tickets Plus: by The Events Calendar – 5.2.4
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
HubSpot for WooCommerce: by MakeWebBetter – 1.2.1
Loco Translate: by Tim Whitlock – 2.5.2
mPDF addon for PDF Invoices: by WebToffee – 1.0.2
Password Protected: by Ben Huson – 2.4
Peter's Login Redirect: by Peter Keung – 2.9.9
Popup Builder: by Sygnoos – 3.84
Post Types Order: by Nsp Code – 1.9.5.6
Qode Framework: by Qode Interactive – 1.1.3
Rank Math SEO: by Rank Math – 1.0.65
Simple CSS: by Tom Usborne – 1.1.1
Slider Revolution: by ThemePunch – 6.4.11
Slider Revolution Bubblemorph AddOn: by ThemePunch – 2.2.2
SlidersPack Pro - All In One Image/Post Slider: by WP OnlineSupport – 1.0.3
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.1
SVG Support: by Benbodhi – 2.3.18
TablePress: by Tobias Bäthge – 1.13
The Events Calendar: by The Events Calendar – 5.7.0
The Events Calendar PRO: by The Events Calendar – 5.7.0
Tribe Tickets Localize Patch: by John Smith – 1.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

WooCommerce Accordions: by Magnigenie – 1.1
WooCommerce Gift Cards: by SomewhereWarm – 1.5.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.7.9
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.10.0
WooCommerce Product Tabs: by Nilambar Sharma – 2.0.3
WooCommerce Square: by WooCommerce – 2.5.1
Woo Discount Rules: by Flycart – 2.3.7
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.58
WP All Export: by Soflyy – 1.2.8
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
WP Crontrol: by John Blackbourn & crontributors – 1.10.0
WP Fingerprint: by 34SP.com – 2.1.2
WP Responsive Recent Post Slider Pro: by WP OnlineSupport – 1.5.6
WP Slick Slider and Image Carousel Pro: by WP OnlineSupport – 1.6.4
WP Testimonials with Rotator Widget Pro: by WP OnlineSupport – 1.4.3
YITH WooCommerce Quick View: by YITH – 1.6.2
YITH WooCommerce Wishlist: by YITH – 3.0.22

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: 34SP.com WP Redis

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1047 - /shop/
Basket: #1043 - /basket/
Checkout: #1044 - /checkout/
My account: #1045 - /my-account/
Terms and conditions: #331 - /terms-of-use/

### Theme ###

Name: Storefront
Version: 3.7.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 26,189
Oldest: 2021-05-08 12:44:19 +0100
Newest: 2021-06-08 12:40:47 +0100

Pending: 4
Oldest: 2021-06-08 12:55:47 +0100
Newest: 2021-06-11 01:45:43 +0100

### Status report information ###

Generated at: 2021-06-08 12:42:07 +01:00
    Thread Starter sprocker

    (@sprocker)

    2 years, 10 months ago

    Any news on this? thanks

    Plugin Author WebToffee

    (@webtoffee)

    2 years, 10 months ago

    Hi @sprocker

    Sorry for the inconvenience caused. We were not able to replicate the issue on our end. Kindly share the fatal error log of woocommerce via this link.

    Thread Starter sprocker

    (@sprocker)

    2 years, 10 months ago

    Where will I find the the fatal error log of woocommerce

    Plugin Author WebToffee

    (@webtoffee)

    2 years, 10 months ago

    Hi @sprocker

    Sorry for the confusion. Kindly share the fatal error log of woocommerce (WooCommerce > Status > Logs) via this link.

    Thread Starter sprocker

    (@sprocker)

    2 years, 10 months ago

    Yes- I have already done that….will send it it again now…

    Thread Starter sprocker

    (@sprocker)

    2 years, 10 months ago

    FYI: Your request (30108) has been received and is being reviewed by our support staff – in case it helps tracking it

    Your request (30108) has been received and is being reviewed by our support staff.

Viewing 8 replies - 1 through 8 (of 8 total)
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