Support » Plugin: Pricing Tables WordPress Plugin - Easy Pricing Tables » Pricing table settings not loading

  • Resolved madridpand

    (@madridpand)


    I am trying to edit my easy pricing table as it is showing in an incorrect order (Silver, Gold, Bronze , Platinum)
    The WordPress dashboard page says ‘loading’ but it does not go anywhere….

    I have de activated all other plug ins and this still does not help..

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hey Madridpand,

    Thanks for your message, sorry to hear this is giving you some issues.

    You mentioned troubleshooting with the plugins, can you also try changing your theme to the Twenty Twenty WordPress theme and seeing if that helps. Sometimes the theme will cause a conflict also.

    If that shows up nothing – Sometimes this can be a PHP error causing this. Unless you have PHP error reporting turned on, WordPress won’t display the errors for you to read.

    You can try using this plugin here that will turn on the error reporting for you and then display any potential PHP errors that are causing the loading to get stuck https://wordpress.org/plugins/wp-debugging/

    Often when there is a bug visible there, it will show up on the PHP error report using a plugin like this.

    If you do find any errors, kindly let us know.

    Looking forward to your response.

    All the best.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hey Madridpand,

    I hope you are doing well.

    Feel free to get back to us if you need any more assistance with this issue, and we will be more than happy to help.

    Looking forward to hearing back from you.

    All the best.

    Thread Starter madridpand

    (@madridpand)

    Hi , I tried the Twenty Twenty theme and this did not fix the issue soo will try the PHP reporting..

    Thread Starter madridpand

    (@madridpand)

    I have switched it back to my UM Child theme please see

    https://www.worldwideporters.com/membership-comparison/

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hey Madridpand,

    Thanks for following up with us.

    We would be interested to hear if there is any PHP errors appearing.

    Does this mean the Easy Pricing Tables editing page in your Dashboard is working now or is it still stuck on the loading screen ?

    If turning off all other plugins and at the same time changing the theme to Twenty Twenty does not solve the issue, I would check to make sure you have enough bandwidth with your hosting provider.

    I did encounter a user before that had a similar issue with the loading screen, and it seemed the problem was caused by using all space on their plan with the hosting provider.

    Perhaps you can look into ensuring that is not the issue.

    Kindly let us know if you are still experiencing the loading issue getting stuck.

    All the best.

    Thread Starter madridpand

    (@madridpand)

    Yes i am able to edit them now but they are all still appearing in an incorrect order.
    I will try the PHP error log and let you know asap..

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Madridpand,

    Thanks for the quick response with that.

    Just to confirm, are you saying that the click and drag feature for the tables is not working ? You should be able to click on the “Bronze” table in the editor screen and while holding the mouse down, drag it left or right.

    I have attached a screenshot here as an example – https://ibb.co/k4HW8BJ

    Looking forward to your response.

    All the best.

    Thread Starter madridpand

    (@madridpand)

    I have just tried that again and re ordered them on the edit page but it still does not seem to have made a difference even though I purged the pages cache?

    Thread Starter madridpand

    (@madridpand)

    If i view the pricing tables from within the dashboard it all looks fine but if i go to another browser to view them it is still in the incorrect order….

    Thread Starter madridpand

    (@madridpand)

    I have tried purging the cache on the edit pricing tables screen and its giving me an error

    An error occurred while cleaning the cache. Please check log file for further details.

    So that could be why i am still viewing them in an incorrect order?

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Madridpand,

    Thanks for following up.

    Yes, it looks to be caching causing your update to not be visible.

    Not sure if you found a fix for the issue or your server caching expired and it refreshed itself, but it looks to be good now?

    When I look at your site now it appears to be in the correct order. (Bronze, Silver, Gold, Platinum)

    Looking forward to your response.

    All the best.

    Thread Starter madridpand

    (@madridpand)

    Yes seems to be all ok now!! Thankyou.. was causing me to pull my hair out!

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Madridpand,

    Thanks for getting back to me about that. I hope you had a good weekend.

    I am happy to hear you got it all working now as needed.

    Please kindly consider updating your review to reflect that the plugin is now working.

    https://wordpress.org/support/topic/i-did-love-this-easy-pricing-tables/

    Thanks.

    Best.

Viewing 13 replies - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.