Support » Plugin: WooCommerce » Prices won’t update

  • Resolved mmmediterranean

    (@mmmediterranean)


    Hello,

    I am contacting you because I ran into some weird issue.
    We offer product on our website and this particular product we had to change the prices.

    Go from $44 to $95.

    So I go into the product page, change the price update and everything is fine.

    However, few minutes later, I go on the front end, and it shows the old price, I go into the product page and somehow the old price is here as well.
    So I thought I didn’t save or anything, I change the price again, update, check on the front end, everything is correctly updated, even on incognito pages, and after cache cleared.

    But then again, few minutes later, I check and its back to the old price on the front end and back end.
    So I am getting crazy, it only does that with this particular product…

    Do you know hy this happen and how I could fix it?

    Thank you,

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hi, unrelated but lately I removed a discounted price, then updated, and a few hours later it was back there again with the discounted price. I thought it was due to Caching or something but it’s not.

    Thread Starter mmmediterranean

    (@mmmediterranean)

    Update : it does that with every product, it never keep the updated prices…

    @mmmediterranean try and do it again, repet the process 1 to 3 times, let me know if it works.

    Hey @mmmediterranean did you find a fix?

    Thread Starter mmmediterranean

    (@mmmediterranean)

    No, I couldn’t make it work, the only way I found was to delete the product variation and create it again, which is very annoying since I have to set everything up again…

    Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @mmmediterranean

    Thanks for reaching out!

    I understand that the price of your product is not being updated even after several modifications.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter mmmediterranean

    (@mmmediterranean)

    Here you go:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://mmmediterranean.com
    Site address (URL): https://mmmediterranean.com
    WC Version: 7.0.0
    REST API Version: ✔ 7.0.0
    WC Blocks Version: ✔ 8.5.1
    Action Scheduler Version: ✔ 3.5.2
    Log Directory Writable: ✔
    WP Version: 6.0.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.3
    PHP Version: 7.4.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.12-MariaDB-1:10.5.12+maria~focal
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: ad0_
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    Database Data Size: 202.14MB
    Database Index Size: 108.25MB
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    ### Post Type Counts ###
    
    attachment: 856
    awdp_pt_rules: 1
    custom_css: 3
    cwginstocknotifier: 346
    et_body_layout: 1
    et_footer_layout: 3
    et_header_layout: 1
    et_pb_layout: 29
    et_template: 9
    et_theme_builder: 1
    ig_message: 4
    nav_menu_item: 160
    oembed_cache: 18797
    page: 30
    post: 39
    product: 113
    product_variation: 136
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    seedprod: 3
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    shop_order: 3766
    shop_order_refund: 44
    wcbd_archive_layout: 12
    woo_discount: 2
    woo_discount_cart: 1
    wphash_ntf_bar: 1
    wphb_minify_group: 48
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    Pixel Manager for WooCommerce: by SweetCode – 1.25.0
    All In One WP Security: by All In One WP Security & Firewall Team – 5.1.0
    WooCommerce Authorize.net Premium: by Indatos Technologies – 15.0
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 3.0
    Bloom: by Elegant Themes – 1.3.12
    Bridge Connector: by  – 1.0.0
    Child Theme Configurator: by Lilaea Media – 2.5.9
    Customer Reviews for WooCommerce: by CusRev – 5.5.1
    Facebook for WooCommerce: by Facebook – 2.6.27
    Flexible Shipping: by Octolize – 4.16.0
    Mailchimp for WooCommerce: by Mailchimp – 2.7.5
    WooCommerce Sync for QuickBooks Desktop - by MyWorks Software: by MyWorks Software – 1.8.3
    Really Simple SSL: by Really Simple Plugins – 5.3.5
    Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.16
    Sold Out Badge for WooCommerce: by Charlie Etienne – 4.3.5
    Swap Google Fonts Display: by WP Speed Matters – 1.1.1
    WooCommerce Builder For Divi: by Abdelfatah Aboelghit | DiviKingdom.Com – 4.1.0
    Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.5
    Additional Variation Images Gallery for WooCommerce - Pro: by Emran Ahmed – 1.3.10
    Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.11
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15
    Booster for WooCommerce: by Pluggabl LLC – 5.6.6
    WP Menu Cart: by WP Overnight – 2.12.1
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
    WooCommerce - ShipStation Integration: by WooCommerce – 4.3.0
    WooCommerce: by Automattic – 7.0.0
    Yoast SEO: by Team Yoast – 19.8
    Hummingbird Pro: by WPMU DEV – 3.3.5
    Smush Pro: by WPMU DEV – 3.12.3
    WPMU DEV Dashboard: by WPMU DEV – 4.11.17
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Kinsta Must-use Plugins: by Kinsta Team – 2.4.8
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #1583 - /shop/
    Cart: #1584 - /cart/
    Checkout: #1585 - /checkout/
    My account: #1586 - /my-account/
    Terms and conditions: #1402 - /terms-conditions/
    
    ### Theme ###
    
    Name: Divi Child
    Version: 4.6.6.1602840438
    Author URL: http://www.elegantthemes.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.18.0
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: /www/mmmediterraneancom_893/public/wp-content/plugins/woo-variation-gallery/templates/product-images.php
    /www/mmmediterraneancom_893/public/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
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    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-10-25 15:33:38 -04:00
    Options: ✔
    Notes: 20
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2022-10-12 10:35:39 -0400
    Newest: 2022-10-12 10:35:39 -0400
    
    Complete: 19,016
    Oldest: 2022-09-24 03:44:47 -0400
    Newest: 2022-10-25 03:37:08 -0400
    
    Failed: 188
    Oldest: 2019-11-14 09:43:49 -0500
    Newest: 2022-10-24 08:38:03 -0400
    
    Pending: 6
    Oldest: 2022-10-25 03:42:08 -0400
    Newest: 2022-10-28 17:09:24 -0400
    
    ### Status report information ###
    
    Generated at: 2022-10-25 03:41:42 -04:00
    
    Plugin Support Saif (woo-hc)

    (@babylon1999)

    Hello @mmmediterranean,

    Thank you for providing the report.

    Can you please reach out to your host and ask them to turn off the caching plugin? Once they do wait a few minutes and re-try changing the price from a private new window.

    Let us know how it goes!

    Thread Starter mmmediterranean

    (@mmmediterranean)

    I ran the caching plug in on wordpress many times, re check the status file and it didnt work, do you think it will be different if it is the host company that run the plugin ?

    Plugin Support Amir A. (woo-hc)

    (@amiralifarooq)

    Hi @mmmediterranean,

    Yes, hosting providers also have a separate cache system on their servers that you request them to clear.

    Also, I can see you’re using the Divi theme and the Hummingbird Pro cache plugin on the website. This theme also has its own cache system in the Theme options.

    This problem is usually caused by a conflict with your theme or another plugin.
    It sounds like a staging site would be a good idea. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

    Thread Starter mmmediterranean

    (@mmmediterranean)

    Well I know all these stpes, I did it though.
    However I didnt ask the host to clear the cache, I will try that.

    It’s weird that it was always working fine with the other plugins without conflict and suddenly it stopped working fine.

    I will let you know.

    thanks,

    Simon

    Plugin Support Amir A. (woo-hc)

    (@amiralifarooq)

    You’re welcome, @mmmediterranean. You can take your time and let us know how that goes!

    B

    (@blclda)

    @mmmediterranean Did you fix it??

    Thread Starter mmmediterranean

    (@mmmediterranean)

    HI, yes sorry about that.
    Thank you for your help I was able to fix it by clearing the cache from the server hand.

    Plugin Support Amir A. (woo-hc)

    (@amiralifarooq)

    You’re welcome @mmmediterranean glad it’s working fine now. If you have any other questions please create a new ticket.

    Have a nice day!

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