Support » Plugin: Facebook for WooCommerce » Prices without VAT on Facebook shop

  • Resolved urka

    (@urka)


    Hi, after new EU rules for VAT we had to change our prices in Woocommerce on the products to net prices without VAT. Geolocating chechs there from where customer come and add the correct VAT % to the product prices to show with VAT in our shop.
    Unfortunately we have now prices without VAT on our Facebook catalog and we find no setting to change this or to add any Information to the price for Facebook so customer. We only found a hook but do not know if it work to add fix a percent of VAT to the price but customer must pay the VAT of his country so if we add fix for example 20% VAT we should also add the information “inkl. 20% VAT it depends on delivery country” or some else.

    This is the code we found to add a fix % to prices but we are not sure if this will work and best solution would be to show each customer the correct price with geolocating. Is this possible in Facebook?

    add_filter('aepc_feed_item', function($fields, $item) {
    	/** @var \PixelCaffeine\ProductCatalog\FeedMapper $item */
    	$product_id = $item->get_id();
    
    	// EDIT HERE
    	$price = floatval(trim(str_replace($item->get_currency(), '', $item->get_price())));
    	$fields['g:price'] = ( $price + $price * 0.2 ) . ' ' . $item->get_currency();
    	if ($salePrice = $item->get_sale_price()) {
    		$salePrice = floatval(trim(str_replace($item->get_currency(), '', $salePrice)));
    		$fields['g:sale_price'] = ( $salePrice + $salePrice * 0.2 ) . ' ' . $item->get_currency();
    	}
    	// END EDIT HERE
    
    	return $fields;

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @urka

    Thanks for your question!

    Okay, so after the EU, you have had to make VAT changes, and currently the site is showing VAT for products while your products on Facebook catalog isn’t showing with VAT.

    From the code you shared it seems that you’re possibly using a different plugin here called Pixel Caffiene

    I would suggest that you contact their support to double check about the custom filter you make.

    Secondly, as far as I am aware, related to your scenario to have a conditional check and assign a VAT rate accordingly based on countries users are visiting your site, it’s currently not possible. Facebook for WooCommerce will hold one single tax rate, that’s synced to your catalog and shop.

    I think the workaround, if you have traffic from Facebook, would be to have a custom notice like you mentioned. But in terms on how to implement it, we’re not able to provide any customization. We highly recommend contacting one of the services on our Customizations page, if you’re interested to customize adding a notice/alert, if the traffic comes from Facebook.

    I hope that helps!

    Thread Starter urka

    (@urka)

    Hello,
    I only found this code for example but I can not use this because I do not use Caffiene. I use your plugin to sync my woocommerce shop with facebook shop. This is why I write to your support and I am sure everybody who had to change the product prices in the shop have the same problem now in Facebook shop. We saw it also a few days later because we didn’t think about this could be a problem.

    If I could add a fix VAT % and the information that price is with 20% VAT for example it is not a good solution but it will be ok for the EU rules.
    If customer come with link to the shop the VAT will change to the correct.

    It is not allowed in some EU countries to show prices to private customers without VAT!
    But I also can’t change my product prices to inklude price if VAT is different from 17 – 27% in the EU Countries!

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @urka ,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    We will review the status report to confirm the extension being used on your site and check if there are any alternative options to display pricing based on each country’s VAT.

    Thread Starter urka

    (@urka)

    if we can sho any VAT included price + the information how many % on Facebook it would help also for a quick solution.
    We wonder that nobody else asked you about this after the new rules since 1.7.2021

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    ### Post Type Counts ###
    
    attachment: 7467
    br_product_filter: 10
    document_template: 32
    flamingo_contact: 26
    invoice: 2099
    mc4wp-form: 2
    nav_menu_item: 300
    page: 74
    post: 99
    product: 1109
    product_variation: 427
    revision: 2894
    shop_coupon: 56
    shop_order: 2752
    shop_order_refund: 46
    thegem_client: 20
    thegem_footer: 14
    thegem_gallery: 10
    thegem_news: 1
    thegem_qf_item: 3
    thegem_title: 11
    wapf_product: 1
    wpcf7_contact_form: 17
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (47) ###
    
    WPML Multilingual CMS: von OnTheGoSystems – 4.4.10
    LayerSlider WP: von Kreatura Media – 6.11.8
    BackWPup: von Inpsyde GmbH – 3.9.0
    Borlabs Cookie - Cookie Opt-in: von Benjamin A. Bornschein
    Borlabs – 2.2.28
    
    Contact Form 7: von Takayuki Miyoshi – 5.4.2
    Custom Product Tabs Pro: von YIKES
    Inc. – 1.2.2
    
    Disable REST API: von Dave McHale – 1.6
    Duplicate Page: von mndpsingh287 – 4.4
    Enable Media Replace: von ShortPixel – 3.5.0
    Facebook for WooCommerce: von Facebook – 2.6.1
    Force Regenerate Thumbnails: von Pedro Elsner – 2.0.6
    WPBakery Page Builder: von Michael M - WPBakery.com – 6.6.0
    MC4WP: Mailchimp for WordPress: von ibericode – 4.8.6
    Members: von MemberPress – 3.1.5
    Multilingual Comments: von Yame – 1.0.1
    Per page head: von Erik von Asmuth – 1.4.4
    Product Sales Report for WooCommerce: von Aspen Grove Studios – 1.5.1
    Remove XMLRPC Pingback Ping: von WP Security Ninja – 1.3
    Shortcode in Menus: von Gagan Deep Singh – 3.5.1
    TheGem Blocks: von Codex Themes – 1.0.4
    TheGem Theme Elements (for WPBakery): von Codex Themes – 5.0.2.1
    TheGem Demo Import (for WPBakery): von Codex Themes – 5.0.3
    Vendidero Helper: von Vendidero – 2.0.1
    WooCommerce Dynamic Pricing & Discounts: von RightPress – 2.4.1
    Product Customer List for WooCommerce: von Kokomo – 2.9.3
    WooCommerce Weight Based Shipping +: von weightbasedshipping.com – 5.3.6
    Widget Importer & Exporter: von ChurchThemes.com – 1.6
    Advanced Order Export For WooCommerce: von AlgolPlus – 3.1.9
    WooCommerce Vehicle Parts Finder - Make/Model/Year/Engine/Category/Keyword: von The WP Instinct Team – 2.8
    Advanced AJAX Product Filters for WooCommerce: von BeRocket – 1.5.4.7
    WooCommerce - Country Based Payments: von Ivan Paulin – 1.4
    WooCommerce Stripe-Gateway: von WooCommerce – 5.2.3
    Germanized für WooCommerce Pro: von vendidero – 3.2.5
    Germanized für WooCommerce: von vendidero – 3.5.2
    WooCommerce Multilingual: von OnTheGoSystems – 4.11.6
    WooCommerce: von Automattic – 5.5.1 (Update auf Version 5.5.2 ist verfügbar)
    Wordfence Security: von Wordfence – 7.5.4
    WP Mail SMTP: von WPForms – 2.9.0
    Media Library Categories: von Jeffrey-WP – 1.9.9
    Wordpress Page Widgets: von CodeAndMore – 3.9
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    Custom Product Tabs for WooCommerce: von YIKES
    Inc. – 1.7.7
    
    Easy Forms for Mailchimp: von YIKES
    Inc. – 6.8.4
    
    YITH WooCommerce Product Bundles: von YITH – 1.2.10
    YITH WooCommerce Wunschliste: von YITH – 3.0.23
    
    ### Inactive Plugins (8) ###
    
    Classic Editor: von WordPress Contributors – 1.6
    Organize Media Library by Folders: von Katsushi Kawamori – 7.26
    TheGem Import: von Codex Themes – 3.9.0
    WooCommerce Maintenance Mode (Free Version): von Matt Royal – 2.0.1
    WooCommerce Weight Based Shipping: von weightbasedshipping.com – 5.3.12
    WP Fastest Cache: von Emre Vona – 0.9.2
    WPML Media: von OnTheGoSystems – 2.6.4
    WP Updates Notifier: von Scott Cariss – 1.6.0
    
    ### Must Use Plugins (1) ###
    
    WP STAGING Optimizer: von René Hermenau – 1.4.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    yith_bundle (yith_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop-Basis: #29910 - /shop/
    Warenkorb: #5 - /warenkorb/
    Kasse: #6 - /checkout/
    Mein Konto: #7 - /account/
    Allgemeine Geschäftsbedingungen: #43 - /jayparts-agb/
    
    ### Theme ###
    
    Name: TheGem Child
    Version: 1.0
    Author URL: http://codex-themes.com/thegem/
    Child Theme: ✔
    Parent Theme Name: TheGem (WPBakery)
    Parent Theme Version: 5.0.2.2
    Parent Theme Author URL: 
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Dein Theme hat eine woocommerce.php-Datei
    was dazu führt
    dass du das Template woocommerce/archive-product.php nicht überschreiben kannst
    da woocommerce.php höher gewichtet wird als archive-product.php. Das ist beabsichtigt
    um Darstellungsprobleme zu verhindern.
    
    Overrides: thegem/woocommerce/cart/cart-shipping.php
    thegem/woocommerce/cart/cart-totals.php
    thegem/woocommerce/cart/cart.php
    thegem/woocommerce/cart/cross-sells.php
    thegem/woocommerce/cart/mini-cart.php
    thegem/woocommerce/cart/proceed-to-checkout-button.php
    thegem/woocommerce/cart/shipping-calculator.php
    thegem/woocommerce/checkout/form-billing.php
    thegem/woocommerce/checkout/form-checkout.php
    thegem/woocommerce/checkout/form-coupon.php
    thegem/woocommerce/checkout/form-login.php
    thegem/woocommerce/checkout/form-shipping.php
    thegem/woocommerce/checkout/payment-method.php
    thegem/woocommerce/checkout/payment.php
    thegem/woocommerce/checkout/review-order.php
    thegem/woocommerce/checkout/terms.php
    thegem/woocommerce/checkout/thankyou.php
    thegem/woocommerce/content-product.php
    thegem/woocommerce/content-single-product.php
    thegem/woocommerce/content-widget-product.php
    thegem/woocommerce/global/breadcrumb.php
    thegem/woocommerce/global/form-login.php
    thegem/woocommerce/loop/loop-end.php
    thegem/woocommerce/loop/loop-start.php
    thegem/woocommerce/loop/orderby.php
    thegem/woocommerce/loop/pagination.php
    thegem/woocommerce/loop/price.php
    thegem/woocommerce/loop/rating.php
    thegem/woocommerce/loop/result-count.php
    thegem/woocommerce/loop/sale-flash.php
    thegem/woocommerce/myaccount/form-edit-account.php
    thegem/woocommerce/myaccount/form-edit-address.php
    thegem/woocommerce/myaccount/form-login.php
    thegem/woocommerce/myaccount/form-lost-password.php
    thegem/woocommerce/myaccount/form-reset-password.php
    thegem/woocommerce/myaccount/my-account.php
    thegem/woocommerce/myaccount/navigation.php
    thegem/woocommerce/myaccount/orders.php
    thegem/woocommerce/order/order-details-customer.php
    thegem/woocommerce/order/order-details-item.php
    thegem/woocommerce/order/order-details.php
    thegem/woocommerce/product-searchform.php
    thegem/woocommerce/single-product/add-to-cart/external.php
    thegem/woocommerce/single-product/add-to-cart/grouped.php
    thegem/woocommerce/single-product/add-to-cart/simple.php
    thegem/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    thegem/woocommerce/single-product/meta.php
    thegem/woocommerce/single-product/price.php
    thegem/woocommerce/single-product/rating.php
    thegem/woocommerce/single-product/related.php
    thegem/woocommerce/single-product/review-meta.php
    thegem/woocommerce/single-product/review.php
    thegem/woocommerce/single-product/tabs/description.php
    thegem/woocommerce/single-product/tabs/tabs.php
    thegem/woocommerce/single-product/title.php
    thegem/woocommerce/single-product/up-sells.php
    thegem/woocommerce/single-product-reviews.php
    thegem/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Abgebrochen: 1
    Oldest: 2021-07-31 05:06:11 +0200
    Newest: 2021-07-31 05:06:11 +0200
    
    Abgeschlossen: 2.690
    Oldest: 2021-07-27 11:24:53 +0200
    Newest: 2021-08-11 14:37:56 +0200
    
    Fehlgeschlagen: 42.891
    Oldest: 2020-11-21 12:06:11 +0100
    Newest: 2021-06-27 12:17:49 +0200
    
    Ausstehend: 4
    Oldest: 2021-08-11 18:38:18 +0200
    Newest: 2021-08-12 05:14:07 +0200
    
    ### Status report information ###
    
    Generated at: 2021-08-11 14:44:57 +02:00

    `

    Plugin Support Cara – a11n

    (@dcka)

    Thank you for sharing that, @urka!

    Since you’re using our Facebook for WooCommerce extension, like my colleague Sol previously mentioned, there’s no way to conditionally show VAT in Facebook based on a customer’s location.

    As a workaround, you can try the solution described here: How can I get Facebook to display prices including tax?

    Thread Starter urka

    (@urka)

    Hi,
    if I set VAT default to shop address not to shipping address of customer I will get may Austrian VAT in the cart of the customer and also on the invoices also if the delivery isn’t inside of Austria!
    My shop will break.

    Is there no way to set an default country only for the Facebook synchronisation (Hook?) or add a fixed % to all prices for facebook sync mode?

    Plugin Support wbrubaker.a11n

    (@wbrubaker)

    The Facebook for WooCommerce plugin does provide a filter named wc_facebook_product_price that could be used for that purpose. You can see that in code here: https://github.com/woocommerce/facebook-for-woocommerce/blob/2.6.1/includes/Products.php#L395 so you can use that hook to filter the price that is synced to Facebook.

    Plugin Support Cara – a11n

    (@dcka)

    Hi, @urka! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

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