Support » Plugin: WooCommerce » Price/Sale Price not showing in Product Data General section

  • Resolved Grateful Gal

    (@passiondove)


    Greetings!
    This is occurring for all products.
    There is no price or sale price option in the Product Data- General section.
    I have disabled plugins one by one, everything is up to date. Have searched through the forums and still haven't found out what to do.
    Thanks for the help.
    
    ### WordPress Environment ###
    
    WordPress address (URL): https://passiondoveart.com
    Site address (URL): https://passiondoveart.com
    WC Version: 5.3.0
    REST API Version: ✔ 5.3.0
    WC Blocks Version: ✔ 4.9.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.2.6
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.19
    PHP Post Max Size: 2 GB
    PHP Time Limit: 6000
    PHP Max Input Vars: 10000
    cURL Version: 7.76.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.18-MariaDB
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.3.0
    WC Database Prefix: wprh_
    Total Database Size: 188.60MB
    Database Data Size: 159.85MB
    Database Index Size: 28.75MB
    wprh_woocommerce_sessions: Data: 14.02MB + Index: 1.28MB + Engine InnoDB
    wprh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wprh_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wprh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wprh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_actionscheduler_actions: Data: 3.06MB + Index: 1.92MB + Engine InnoDB
    wprh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_actionscheduler_logs: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
    wprh_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wprh_email_log: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    wprh_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_options: Data: 15.30MB + Index: 2.84MB + Engine InnoDB
    wprh_postmeta: Data: 30.56MB + Index: 13.06MB + Engine InnoDB
    wprh_posts: Data: 73.52MB + Index: 2.45MB + Engine InnoDB
    wprh_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_star_testimonial_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_termmeta: Data: 0.48MB + Index: 0.66MB + Engine InnoDB
    wprh_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wprh_term_relationships: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
    wprh_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wprh_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wprh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wprh_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wprh_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wprh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_wc_product_meta_lookup: Data: 0.48MB + Index: 0.77MB + Engine InnoDB
    wprh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wprh_wfconfig: Data: 1.36MB + Index: 0.00MB + Engine InnoDB
    wprh_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    wprh_wfhits: Data: 0.17MB + Index: 0.05MB + Engine InnoDB
    wprh_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wprh_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wprh_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wflogins: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
    wprh_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wfnotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wprh_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wprh_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wprh_wfstatus: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
    wprh_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprh_yoast_indexable: Data: 5.52MB + Index: 2.42MB + Engine InnoDB
    wprh_yoast_indexable_hierarchy: Data: 0.27MB + Index: 0.31MB + Engine InnoDB
    wprh_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wprh_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wprh_yoast_seo_links: Data: 1.25MB + Index: 0.33MB + Engine InnoDB
    wprh_yoast_seo_meta: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acoplw_badges: 1
    acoplw_prod_list: 1
    attachment: 2535
    custom_css: 1
    customize_changeset: 17
    et_body_layout: 2
    et_footer_layout: 1
    et_pb_layout: 40
    et_template: 12
    et_theme_builder: 5
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 14
    oembed_cache: 5
    page: 23
    phoe_badge: 2
    post: 1
    product: 443
    product_variation: 2985
    revision: 3467
    shop_coupon: 6
    shop_order: 28
    stars_testimonial: 1
    wobd-badge-designer: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.9
    GDPR Cookie Consent: by WebToffee – 2.0.1
    Customer Reviews for WooCommerce: by Customer Reviews – 4.13
    Facebook for WooCommerce: by Facebook – 2.4.1
    Free shipping notification WooCommerce: by PI Websolution – 2.0.16
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
    Jetpack by WordPress.com: by Automattic – 9.7
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    Printful Integration for WooCommerce: by Printful – 2.1.22
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.56
    
    Product Feed for Pinterest Product Catalogs: by Mehmet Cenk Yenikoylu – 1.0.4
    WooCommerce Currency Switcher by WooBeWoo: by woobewoo – 1.5.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WP WooCommerce Mailchimp: by Saint Systems – 2.4.1
    WooCommerce: by Automattic – 5.3.0
    Wordfence Security: by Wordfence – 7.5.3
    Yoast SEO: by Team Yoast – 16.2
    WP Content Copy Protection & No Right Click: by wp-buy – 3.4
    Smush: by WPMU DEV – 3.8.4
    
    ### Inactive Plugins (1) ###
    
    WP Maintenance Mode: by Designmodo – 2.4.0
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #5071 - /gratefully-deadicated-clothes-accessories/
    Basket: #169 - /basket/
    Checkout: #170 - /checkout/
    My account: ❌ Page not set
    Terms and conditions: #13830 - /shipping-info-returns-policy/
    
    ### Theme ###
    
    Name: Divi
    Version: 4.9.4
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Canceled: 2
    Oldest: 2021-04-30 14:57:47 +0100
    Newest: 2021-05-08 14:32:07 +0100
    
    Complete: 6,909
    Oldest: 2021-05-05 20:38:48 +0100
    Newest: 2021-05-15 16:23:29 +0100
    
    Failed: 106
    Oldest: 2020-06-04 16:36:36 +0100
    Newest: 2021-02-22 13:36:33 +0000
    
    Pending: 1
    Oldest: 2021-05-15 16:38:29 +0100
    Newest: 2021-05-15 16:38:29 +0100
    
    ### Status report information ###
    
    Generated at: 2021-05-15 16:28:01 +01:00
    
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi there,

    It looks like code from another plugin or the theme activated only on your particular site is causing this behavior.

    To see if that is the case, we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront.

    This will help with trying to and locate what plugin you have installed which could possibly be causing this behavior. You could also use a free plugin called Health Check and Troubleshooting (https://wordpress.org/plugins/health-check/) to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme, if the behavior is resolved, you can then enable your theme first and each plugin one by one and testing after each one is enabled.

    To know more about conflict testing see this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Thanks!

    Thread Starter Grateful Gal

    (@passiondove)

    Hi- thanks for getting back in touch!
    So when I deactivated all plugins and then activated them one by one and didn’t see any results was just a waste of time I guess?
    That’s okay.
    I’ll try your version of troubleshooting with Health-check.
    Can’t disturb the traffic to the site.
    If I cant figure out how to do it- we’ll have to leave it all as it is.
    Have a good one!

    Thread Starter Grateful Gal

    (@passiondove)

    Ok- so I went with Health-Check and tested all 3 themes and each plugin with the respective themes.
    No changes.
    Try anything else? Or should I just leave it and learn to live with this?
    Gracias- Thanks

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @passiondove,

    Thanks for your reply.

    Just to check, could you please share a screenshot of your Product data section so I can further check? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge browsers.

    Thanks!

    Thread Starter Grateful Gal

    (@passiondove)

    https://snipboard.io/G02Fiq.jpg

    Hope this worked!
    TY

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @passiondove,

    Thanks for sharing the screenshot!

    When you apply a discount to simple products, by default, WooCommerce shows the sale price with the regular price stricken out. This characteristic is not provided for variable products.

    You can change from Variable product to Simple product and the Sale price option will diplay:


    Image link: https://i.imgur.com/OWScetP.png

    If you need to display strike out price for WooCommerce Variable products I’ve found an article that can help you do that here:

    https://elextensions.com/knowledge-base/display-strike-out-price-for-woocommerce-variable-products-code-snippet/

    I hope this helps!

    Thread Starter Grateful Gal

    (@passiondove)

    I didn’t realize that this had been resolved.
    I will have to ask another support question, then about how to do what you suggested.
    Thanks for the help.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Sure! Feel free to open a new thread with your questions and we’ll help from there.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Price/Sale Price not showing in Product Data General section’ is closed to new replies.