Price/Sale Price not showing in Product Data General section

Resolved

(@passiondove)

Greetings!
This is occurring for all products.
There is no price or sale price option in the Product Data- General section.
I have disabled plugins one by one, everything is up to date. Have searched through the forums and still haven't found out what to do.
Thanks for the help.

### WordPress Environment ###

WordPress address (URL): https://passiondoveart.com
Site address (URL): https://passiondoveart.com
WC Version: 5.3.0
REST API Version: ✔ 5.3.0
WC Blocks Version: ✔ 4.9.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.2.6
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.19
PHP Post Max Size: 2 GB
PHP Time Limit: 6000
PHP Max Input Vars: 10000
cURL Version: 7.76.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.18-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wprh_
Total Database Size: 188.60MB
Database Data Size: 159.85MB
Database Index Size: 28.75MB
wprh_woocommerce_sessions: Data: 14.02MB + Index: 1.28MB + Engine InnoDB
wprh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprh_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wprh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_actionscheduler_actions: Data: 3.06MB + Index: 1.92MB + Engine InnoDB
wprh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_actionscheduler_logs: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
wprh_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wprh_email_log: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wprh_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_options: Data: 15.30MB + Index: 2.84MB + Engine InnoDB
wprh_postmeta: Data: 30.56MB + Index: 13.06MB + Engine InnoDB
wprh_posts: Data: 73.52MB + Index: 2.45MB + Engine InnoDB
wprh_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_star_testimonial_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_termmeta: Data: 0.48MB + Index: 0.66MB + Engine InnoDB
wprh_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wprh_term_relationships: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
wprh_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wprh_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wprh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wprh_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprh_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wprh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_wc_product_meta_lookup: Data: 0.48MB + Index: 0.77MB + Engine InnoDB
wprh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wprh_wfconfig: Data: 1.36MB + Index: 0.00MB + Engine InnoDB
wprh_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wprh_wfhits: Data: 0.17MB + Index: 0.05MB + Engine InnoDB
wprh_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprh_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wprh_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wflogins: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
wprh_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wfnotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wprh_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprh_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wprh_wfstatus: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wprh_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprh_yoast_indexable: Data: 5.52MB + Index: 2.42MB + Engine InnoDB
wprh_yoast_indexable_hierarchy: Data: 0.27MB + Index: 0.31MB + Engine InnoDB
wprh_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprh_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprh_yoast_seo_links: Data: 1.25MB + Index: 0.33MB + Engine InnoDB
wprh_yoast_seo_meta: Data: 0.34MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acoplw_badges: 1
acoplw_prod_list: 1
attachment: 2535
custom_css: 1
customize_changeset: 17
et_body_layout: 2
et_footer_layout: 1
et_pb_layout: 40
et_template: 12
et_theme_builder: 5
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 14
oembed_cache: 5
page: 23
phoe_badge: 2
post: 1
product: 443
product_variation: 2985
revision: 3467
shop_coupon: 6
shop_order: 28
stars_testimonial: 1
wobd-badge-designer: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (19) ###

Akismet Anti-Spam: by Automattic – 4.1.9
GDPR Cookie Consent: by WebToffee – 2.0.1
Customer Reviews for WooCommerce: by Customer Reviews – 4.13
Facebook for WooCommerce: by Facebook – 2.4.1
Free shipping notification WooCommerce: by PI Websolution – 2.0.16
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Jetpack by WordPress.com: by Automattic – 9.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Printful Integration for WooCommerce: by Printful – 2.1.22
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

Product Feed for Pinterest Product Catalogs: by Mehmet Cenk Yenikoylu – 1.0.4
WooCommerce Currency Switcher by WooBeWoo: by woobewoo – 1.5.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WP WooCommerce Mailchimp: by Saint Systems – 2.4.1
WooCommerce: by Automattic – 5.3.0
Wordfence Security: by Wordfence – 7.5.3
Yoast SEO: by Team Yoast – 16.2
WP Content Copy Protection & No Right Click: by wp-buy – 3.4
Smush: by WPMU DEV – 3.8.4

### Inactive Plugins (1) ###

WP Maintenance Mode: by Designmodo – 2.4.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #5071 - /gratefully-deadicated-clothes-accessories/
Basket: #169 - /basket/
Checkout: #170 - /checkout/
My account: ❌ Page not set
Terms and conditions: #13830 - /shipping-info-returns-policy/

### Theme ###

Name: Divi
Version: 4.9.4
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 2
Oldest: 2021-04-30 14:57:47 +0100
Newest: 2021-05-08 14:32:07 +0100

Complete: 6,909
Oldest: 2021-05-05 20:38:48 +0100
Newest: 2021-05-15 16:23:29 +0100

Failed: 106
Oldest: 2020-06-04 16:36:36 +0100
Newest: 2021-02-22 13:36:33 +0000

Pending: 1
Oldest: 2021-05-15 16:38:29 +0100
Newest: 2021-05-15 16:38:29 +0100

### Status report information ###

Generated at: 2021-05-15 16:28:01 +01:00

Viewing 8 replies - 1 through 8 (of 8 total)

Mirko P.
(@rainfallnixfig)

2 years, 11 months ago

Hi there,

It looks like code from another plugin or the theme activated only on your particular site is causing this behavior.

To see if that is the case, we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront.

This will help with trying to and locate what plugin you have installed which could possibly be causing this behavior. You could also use a free plugin called Health Check and Troubleshooting (https://wordpress.org/plugins/health-check/) to carry out such testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you have disabled all other plugins and switched theme, if the behavior is resolved, you can then enable your theme first and each plugin one by one and testing after each one is enabled.

To know more about conflict testing see this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Thanks!

Thread Starter Lisa K
(@passiondove)

2 years, 11 months ago

Hi- thanks for getting back in touch!
So when I deactivated all plugins and then activated them one by one and didn’t see any results was just a waste of time I guess?
That’s okay.
I’ll try your version of troubleshooting with Health-check.
Can’t disturb the traffic to the site.
If I cant figure out how to do it- we’ll have to leave it all as it is.
Have a good one!

Thread Starter Lisa K
(@passiondove)

2 years, 11 months ago

Ok- so I went with Health-Check and tested all 3 themes and each plugin with the respective themes.
No changes.
Try anything else? Or should I just leave it and learn to live with this?
Gracias- Thanks

Mirko P.
(@rainfallnixfig)

2 years, 11 months ago

Hi @passiondove,

Thanks for your reply.

Just to check, could you please share a screenshot of your Product data section so I can further check? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge browsers.

Thanks!

Thread Starter Lisa K
(@passiondove)

2 years, 11 months ago

https://snipboard.io/G02Fiq.jpg

Hope this worked!
TY

Mirko P.
(@rainfallnixfig)

2 years, 11 months ago

Hi @passiondove,

Thanks for sharing the screenshot!

When you apply a discount to simple products, by default, WooCommerce shows the sale price with the regular price stricken out. This characteristic is not provided for variable products.

You can change from Variable product to Simple product and the Sale price option will diplay:

Image link: https://i.imgur.com/OWScetP.png

If you need to display strike out price for WooCommerce Variable products I’ve found an article that can help you do that here:

https://elextensions.com/knowledge-base/display-strike-out-price-for-woocommerce-variable-products-code-snippet/

I hope this helps!
Thread Starter Lisa K
(@passiondove)

2 years, 11 months ago
I didn’t realize that this had been resolved.
I will have to ask another support question, then about how to do what you suggested.
Thanks for the help.
- This reply was modified 2 years, 11 months ago by Lisa K.
Mirko P.
(@rainfallnixfig)

2 years, 11 months ago

Sure! Feel free to open a new thread with your questions and we’ll help from there.

Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Price/Sale Price not showing in Product Data General section’ is closed to new replies.