Support » Plugin: WooCommerce » Price filter shows 1.000.000.000.000

  • Resolved supervinnie

    (@supervinnie)


    Hi,

    I have a Woocommerce shop with the Shoptimizer theme.
    I use a few plugin (as we all do…) to extend the functionality.

    The price filter in my shopws a range of 0 – 1.000.000.000.000
    However, the most expensive item is only 365 euro.

    I have started out by checking the database for errors or empty cells. There are none. All product have a price entered, and there aren’t any extremely high prices in my database either.
    I have emptied every cache I could find, but it did not matter.
    I also tried to switch theme (I use a child theme), but that doesn’t solve it either.

    Not even disabling every plugin (except Woocommerce) made any difference. Apart from some functions not working, the price filter still shows that extremely large number.

    I have no clue where to look next. But is seems a tad bizar if you ask me….

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter supervinnie

    (@supervinnie)

    I copied the status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.*******.nl
    Site address (URL): https://www.******.nl
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.1.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 10 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL
    External object cache: –
    
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    PHP Version: 7.4.22
    PHP Post Max Size: 256 MB
    PHP Time Limit: 1800
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
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    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
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    Remote Post: ✔
    Remote Get: ✔
    
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    WooCommerce MyParcel: door MyParcel – 4.6.0
    WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.10.6
    WooCommerce Product Bundles: door SomewhereWarm – 6.12.5 (update naar versie 6.12.7 is beschikbaar)
    WooCommerce Subscription Downloads: door WooCommerce – 1.1.31
    WooCommerce Subscriptions: door WooCommerce – 3.1.6
    WooCommerce: door Automattic – 5.9.0
    Yoast SEO Premium: door Team Yoast – 17.5
    Yoast SEO: door Team Yoast – 17.7.1
    Asset CleanUp: Page Speed Booster: door Gabe Livan – 1.3.8.4
    Cookie Information | Gratis WP AVG-toestemmingsplugin: door Cookie Information – 2.0.6
    WP Google My Business Auto Publish: door Martin Gibson – 2.24
    WP-Mail-SMTP: door WPForms – 3.2.1
    WP Rocket: door WP Media – 3.10.4
    WP Sitemap Page: door Tony Archambeau – 1.9.1
    Smush: door WPMU DEV – 3.9.2
    WP Store Locator: door Tijmen Smit – 2.2.234
    Social Chat: door QuadLayers – 4.9.9
    WP Overnight Sidekick: door Jeremiah Prummer
    Ewout Fernhout
    Michael Kluver – 2.4.0
    
    Yoast SEO: WooCommerce: door Team Yoast – 14.4
    Custom Product Tabs for WooCommerce: door YIKES
    Inc. – 1.7.7
    
    YITH WooCommerce Added to Cart Popup Premium: door YITH – 1.8.4
    YITH WooCommerce Ajax Product Filter: door YITH – 4.4.0
    YITH WooCommerce Badge Management Premium: door YITH – 1.4.14
    YITH WooCommerce Questions and Answers: door YITH – 1.5.0
    YITH WooCommerce Wishlist Premium: door YITH – 3.0.20
    Embed Plus for YouTube - Embed a YouTube Gallery, Channel, Playlist, Live Stream, Facade: door Embed Plus for YouTube Team – 14.0.1.1
    
    ### Inactive Plugins (17) ###
    
    Adminimize: door Frank Bültge – 1.11.7
    Advanced Custom Fields: door Delicious Brains – 5.11.4
    Automatic Translate Addon For Loco Translate: door Cool Plugins – 2.2.3
    Better Search Replace: door Delicious Brains – 1.3.4
    Disable Emails: door WebAware – 1.7.0
    Redis Object Cache: door Till Krüss – 2.0.22
    Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.1.5
    Relevanssi: door Mikko Saari – 4.14.4
    Shortcode Cleaner Lite: door Jozoor – 1.0.9
    User Role Editor: door Vladimir Garagulya – 4.60.2
    WooCommerce Checkout Field Editor: door WooCommerce – 1.7.0
    WooCommerce POS: door kilbot – 0.4.26
    WooCommerce Social Login: door SkyVerge – 2.11.1
    WP-Optimize - Clean, Compress, Cache: door David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.1
    
    WP Rollback: door Impress.org – 1.7.1
    YITH WooCommerce Compare: door YITH – 2.8.0
    YITH WooCommerce Wishlist: door YITH – 3.3.0
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR ()
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Winkelbasis: #207 - /producten/
    Winkelmand: #1334 - /mijn-account/winkelwagen/
    Afrekenen: #1330 - /mijn-account/kassa/
    Mijn account: #10 - /mijn-account/
    Algemene voorwaarden: #960 - /klantenservice/algemene-voorwaarden/
    
    ### Theme ###
    
    Name: Shoptimizer Child Theme
    Version: 1.2.1
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Shoptimizer
    Parent Theme Version: 2.4.5
    Parent Theme Author URL: https://www.commercegurus.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: shoptimizer-child-theme/woocommerce/emails/admin-cancelled-order.php
    shoptimizer-child-theme/woocommerce/emails/admin-failed-order.php
    shoptimizer-child-theme/woocommerce/emails/admin-new-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-completed-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-invoice.php
    shoptimizer-child-theme/woocommerce/emails/customer-new-account.php
    shoptimizer-child-theme/woocommerce/emails/customer-note.php
    shoptimizer-child-theme/woocommerce/emails/customer-on-hold-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-processing-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-refunded-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-reset-password.php
    shoptimizer-child-theme/woocommerce/emails/email-addresses.php
    shoptimizer-child-theme/woocommerce/emails/email-customer-details.php
    shoptimizer-child-theme/woocommerce/emails/email-downloads.php
    shoptimizer-child-theme/woocommerce/emails/email-footer.php
    shoptimizer-child-theme/woocommerce/emails/email-header.php
    shoptimizer-child-theme/woocommerce/emails/email-order-details.php
    shoptimizer-child-theme/woocommerce/emails/email-order-items.php
    shoptimizer-child-theme/woocommerce/emails/email-styles.php
    
    ### Abonnementen ###
    
    WCS_DEBUG: ✔ Nee
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.*******.nl
    Subscriptions Template Theme Overrides: shoptimizer-child-theme/woocommerce/emails/email-order-details.php
    shoptimizer-child-theme/woocommerce/emails/subscription-info.php
    
    Subscription Statuses: wc-active: 13
    wc-cancelled: 4
    
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ❌ No
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Ja
    Cache Update Failures: ✔ 0 fout
    
    ### Winkel configureren ###
    
    Country / State: Nederland
    
    ### Abonnementen per betaalmethode ###
    
    Mollie - Bancontact: wc-active: 3
    Mollie - iDEAL: wc-active: 8
    wc-cancelled: 3
    
    Mollie - KBC/CBC Betaalknop: wc-active: 2
    wc-cancelled: 1
    
    ### Ondersteuning betaalmethode ###
    
    Mollie - iDEAL: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - PayPal: products
    refunds
    
    Mollie - Bancontact: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Overboeking: products
    refunds
    
    Mollie - Klarna betaal later: products
    refunds
    
    Mollie - KBC/CBC Betaalknop: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Belfius Direct Net: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - SOFORT Banking: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - SEPA-incasso: products
    refunds
    
    Mollie - EPS: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Giropay: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - paysafecard: products
    Mollie - Creditcard: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - Cadeaukaarten: products
    Mollie - Klarna Betaal in 3 delen: products
    refunds
    
    Mollie - Przelewy24: products
    refunds
    
    Mollie - Apple Pay: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change
    subscription_payment_method_change_customer
    
    Mollie - MyBank: products
    refunds
    
    Mollie - Waardebon: products
    Mollie - Klarna Pay now: products
    refunds
    
    ### Product Bundles ###
    
    Database Version: 6.12.5
    Loopback Test: ✔
    Template Overrides: –
    
    ### Action Scheduler ###
    
    Afgerond: 1.108
    Oldest: 2021-11-05 17:20:27 +0100
    Newest: 2021-12-06 16:45:56 +0100
    
    Mislukt: 108
    Oldest: 2018-09-14 00:00:00 +0200
    Newest: 2021-05-17 19:46:57 +0200
    
    In behandeling: 19
    Oldest: 2021-12-06 17:59:59 +0100
    Newest: 2027-01-01 03:00:00 +0100
    
    ### Status report information ###
    
    Generated at: 2021-12-06 17:09:04 +01:00
    
    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @supervinnie

    It is possible that this problem is basically with the plugin The Best Price Filter for Woocommerce: door writ3it itself. Have you tried contacting the plugin support?

    You have been encountering this issue for a long time and had opened a thread a few months ago. Several solutions were suggested, none of which had worked, unfortunately.

    I’ve spent 200+ on developers who all come back with the same conclusion: fault in the woocommerce plugin.

    I guess you might want to consider replacing the plugin with a similar one.

    Thread Starter supervinnie

    (@supervinnie)

    Hi Margaret,

    The plugin you mention is not doing the trick anymore. In the past this plugin solved the problem. But after a Woocommerce update a while ago, the plugin didn’t help anymore.
    Regardsless of it being enabled or not, the wrong price is still shown on the frontend.

    I’ve disabled the plugin now. Its not doing its job anyway.

    The previous topic I opened was 7 months ago, quite a few months ago. Then I found a “solution” in the forementioned plugin, but that isn’t working anymore. So the problem returned.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @supervinnie

    As an alternative way out have you tried using the Filter Products by Price widget?

    IMAGE
    Link to image: https://snipboard.io/zOkgVt.jpg

    .. or the Products Filter for WooCommerce extension?

    Thread Starter supervinnie

    (@supervinnie)

    I’m getting confused now… How is that widget an alternative? That IS the Woocommerce widget that I am using, and that is malfunctioning.

    https://snipboard.io/E3fTi2.jpg
    (“Filter producten op prijs” is Dutch for “Filter products on price”)

    In the meantime I’ll have a look at the plugin you mentioned.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Sorry about the confusion. The plugin I mentioned seems to have been helpful to many. For any queries you may want to reach out to their support forum.

    Thread Starter supervinnie

    (@supervinnie)

    I do not prefer the solution, because:

    – Yet another plugin
    – A big plugin with heaps of options, yet I only need 1 tiny part of it
    – A new plugin that might cause conflicts with other plugins/themes (increased risk)
    – Different styling that does not match the standard Woocommerce style, and also does not follow my theme styles
    – It is only a solution for the symptom, but doesn’t change the fact that the buildin Woocommerce filter is not functioning properly

    However, at the moment it does seem that my “problem” has been solved by the new plugin.

    So, you might close this topic, but please understand that this “solution” might seem to have solved it, but is not the most ideal solution. The best solution with still be: fixing the default Woocommerce widget.

    So thank you for the advice, but I still hope I do not need it in the future.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Thanks for letting us know.

    I’m closing this topic. If you have further questions, feel free to create a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Price filter shows 1.000.000.000.000’ is closed to new replies.