Hello @sharpa
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
1. Please go to CTX Feed > Status, click on the Copy Status and send us the status here.
2. Please give us the feed file links and screenshots of your feed configuration.
We will be happy to assist you.
Thread Starter
sharpa
(@sharpa)
Hello,
Status:
WooCommerce Version: 6.2.0 - You are using the latest version of WooCommerce.
Product Types: ☞ Producto Simple [simple]
☞ Producto Agrupado [grouped]
☞ Producto Externo/afiliado [external]
☞ Producto Variable [variable]
Total Products: WP Query: 380
WC Product Query: 380
Both Query: 380
Product Total by Types.
☞ Simple Product: 66
☞ Variable Product: 314
☞ Product Variations: 531
Product Per Batch: 200
Product Query Type: WC_Product_Query
Default Customer Location: Default Customer Location
Shop Base Address
Store Address
calle Rafael Alberti, nº 10
San Agustín de Guadalíx
ES:M
28750
Multi Language Site: No
Multi Currency Site: No
WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.
WP CRON: Ok
Upload Directory: Ok - Writable.
Cache Plugin Installed: WP Rocket plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?
WordPress Multi Site: No
Home Url: https://alelinatural.com
Site Url: https://alelinatural.com
Version: 6.2.0
Log Directory: /home/customer/www/alelinatural.com/public_html/wp-content/uploads/wc-logs/
Log Directory Writable: Yes
WP Version: 5.9
WP Multisite: No
WP Memory Limit: 768 MB
WP Debug Mode: No
WP Cron: Yes
Language: es_ES
Server Info: Apache
Php Version: 7.4.27
Php Post Max Size: 256 MB
Php Max Execution Time: 120
Php Max Input Vars: 2.93 KB
Curl Version: 7.66.0, OpenSSL/1.1.1l-fips
Suhosin Installed: No
Max Upload Size: 256 MB
Mysql Version: 5.7.32
Mysql Version String: 5.7.32-35-log
Default Timezone: UTC
Fsockopen Or Curl Enabled: Yes
Soapclient Enabled: Yes
Domdocument Enabled: Yes
Gzip Enabled: Yes
Mbstring Enabled: Yes
Remote Post Successful: Yes
Remote Post Response: 200
Remote Get Successful: Yes
Remote Get Response: 200
Aleli: 1.0 (Latest:0)
Gravity Forms (Gravity Forms): 2.5.16
Advanced Custom Fields (Delicious Brains): 5.11.4
Advanced Woo Search PRO (ILLID): 2.47
Advanced Woocommerce Product Gallery Slider (UnikInfotech): 1.0.0
Astra Pro (Brainstorm Force): 3.6.5
GDPR Cookie Consent (WebToffee): 2.0.9
Custom Post Type UI (WebDevStudios): 1.10.2
Yoast Duplicate Post (Enrico Battocchi & Team Yoast): 4.4
Google Tag Manager for WordPress (Thomas Geiger): 1.14.2
Ele Custom Skin (Dudaster.com): 3.1.4
Elementor Pro (Elementor.com): 3.6.2
Elementor (Elementor.com): 3.5.5
Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce (Tatvic): 4.6.3 (Latest:4.6.4)
Facebook for WooCommerce (Facebook): 2.6.9
Gravity Forms + Custom Post Types (Gravity Wiz): 3.1.26
Imagify (WP Media): 1.10
JetMenu (Crocoblock): 2.1.6
JetSmartFilters (Crocoblock): 2.3.9
JetWooBuilder For Elementor (Crocoblock): 1.11.4
Kadence WooCommerce Email Designer (Kadence WP): 1.4.10
Make Column Clickable Elementor (Fernando Acosta): 1.3.1
Perfmatters (forgemedia): 1.8.5 (Latest:1.8.6)
SiteGround Optimizer (SiteGround): 7.0.2 (Latest:7.0.3)
UpdraftPlus - Backup/Restore (UpdraftPlus.Com, DavidAnderson): 2.22.1.25
WC - APG Campo NIF/CIF/NIE (Art Project Group): 1.7.1
CTX Feed (WebAppick): 4.4.49
Woo Discount Rules PRO 2.0 (Flycart): 2.3.13
Woo Discount Rules (Flycart): 2.3.13
MailerLite - Integración con WooCommerce (MailerLite): 1.5.10
Variation Swatches for WooCommerce (Emran Ahmed): 1.1.19
Abandoned Cart Lite for WooCommerce (Tyche Softwares): 5.12.0
WooCommerce Servired/RedSys Spain Gateway (José Conti): 17.0.3
WooCommerce PDF Invoices & Packing Slips (WP Overnight): 2.13.0
Stock Manager for WooCommerce (StoreApps): 2.8.3
WooCommerce (Automattic): 6.2.0
Yoast SEO (Equipo Yoast): 18.1
WP Rocket (WP Media): 3.10.7
YITH WooCommerce Wishlist (YITH): 3.6.0
Feed Files
https://alelinatural.com/wp-content/uploads/woo-feed/google/xml/feed-aleli.xml
Fatal Errors
No Logs Found.
The file link: https://alelinatural.com/wp-content/uploads/woo-feed/google/xml/feed-aleli.xml
I can´t see the way to attach a file in this text editor, so I can´t send you the screenshot
Thanks!
Hello @sharpa
Would you mind providing us with the feed configuration? We need to see if you have configured the feed correctly.
Please, use a screenshot that shows the full feed config.
Thank you,
Thread Starter
sharpa
(@sharpa)
Yopu can see the configuration here:
https://ibb.co/yg3HVmW
Thank you
Thread Starter
sharpa
(@sharpa)
Hello, I have not received an answer to my question. Could you help me, please?
Thank you
Hello @sharpa
Thanks for reaching us again and sorry for the delay in response.
The feed is picking up the wrong price and the reason behind this could be a plugin conflict. So, you are requested to perform a plugin conflict test on your staging site. To find the possible conflicting plugin, Keep other plugins deactivated except WooCommerece and CTX feed and try to regenerate the feed and check if it’s picking up the price correctly.
However, if it doesn’t help you to find the issue, then please, contact us from here as we have to inspect the issue more deeply.
Best regards,
