Support » Plugin: EU/UK VAT Compliance Assistant for WooCommerce » Price display suffix question

  • Resolved mashut

    (@mashut)


    Hi there,

    The plugin works well, I’m very happy with that. The only question I have regarding the suffix. My shop is in the EU. So for EU countries I put a suffix incl. VAT which is OK. As for non-EU countries, they still see this suffix and it is not correct cause there is no VAT, they will have to pay it in their countries. I tried to wrap the suffix as {iftax}incl. VAT{/iftax} in the settings, but it is not working (no suffix for everyone on the front end). Can you please advise, what I should do so that the suffic “incl. VAT” is seen only for EU countries?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Do the EU users whom you mention actually have some VAT component in the price they’re seeing? (The enclosed content won’t show if there is none). i.e. Are the prices you’re seeing ones that suggest a price including VAT, or not?

    If that doesn’t indicate the probable cause, then add this after the opening <?php in your wp-config.php file:

    define ('WC_EU_VAT_DEBUG', true);

    Then reload the page (make sure it wasn’t cached). In the HTML source, down the bottom, is info on what country was detected – what does it say, and what are the tax table entries for the product tax class that corresponds to it?

    David

    Thread Starter mashut

    (@mashut)

    Yes, EU users do see prices incl VAT, but the suffix is not seen.
    I did what you asked. I see the following:
    <!-- WC EU VAT Compliance debugging: country=PT; route=widget, method: Prior lookup during page load -->

    Thread Starter mashut

    (@mashut)

    Once again, the problem is only when I put this in the settings:
    {iftax}incl. VAT{/iftax}
    “incl. VAT” disappears everywhere, even for EU countries where tax is actually applied.
    If I put in the settings just “incl. VAT”, then it is seen everywhere, even for non-EU counties where no tax is applied.

    Plugin Author David Anderson

    (@davidanderson)

    Please can you provide the requested information – “and what are the tax table entries for the product tax class that corresponds to it?” ?

    What is the base price of the affected product, and what is your WooCommerce setting for how taxes are calculated (excluded/included) ? Do you have any other settings or plugins that might get involved?

    David

Viewing 4 replies - 1 through 4 (of 4 total)
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