Support » Plugin: WooCommerce » Price Change On Order Status Change

  • Resolved Ryan Beach

    (@stickersandthat)


    When I change an order’s status the price changes. This has happened frequently and I can’t find a fix.

    http://prntscr.com/unil0p
    Example, this order on the link above is now saying the total price is 151.67 with 21.67 of tax. However originally it was £130 including tax.

    Happens on any order status change from processing to completed for example.

    Here’s the product at the correct price on the live site with the correct price.
    http://prntscr.com/unilf0

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    That sounds odd indeed and isn’t something that I’ve seen before. You mentioned that you haven’t been able to find a fix – What have you tried so far? Also, can you share a copy of your status report as found under WP Admin > WooCommerce > Status > System Status?

    Plugin Support Con a11n

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

    Thread Starter Ryan Beach

    (@stickersandthat)

    This is still happening

    Thread Starter Ryan Beach

    (@stickersandthat)

    I’ve disabled all plugins, tried again and the core woocommerce changes the price going from processing to complete

    Thread Starter Ryan Beach

    (@stickersandthat)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://stickersandthat.co.uk
    Site address (URL): https://stickersandthat.co.uk
    WC Version: 4.6.1
    REST API Version: ✔ 4.6.1
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.2
    Log Directory Writable: ✔
    WP Version: 5.5.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.11
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 8000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
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    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: wp_
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    ### Post Type Counts ###
    
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    ### Security ###
    
    Secure connection (HTTPS): ✔
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    ### Active Plugins (28) ###
    
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    Newest: 2020-10-30 17:19:50 +0000
    
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    Newest: –
    
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    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @stickersandthat. I see on checkout that the price includes VAT. However, you explained that the VAT is showing as separate in WooCommerce > Orders.

    If this issue persists, please share a screenshot of your tax settings in WooCommerce > Settings > Tax and a copy of your Standard Rates. I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

    With those two screenshots, please reach out to us by email. Be sure to reference this forum thread.

    To reach us, log into your account at WooCommerce.com and send an email regarding Stripe or PayPal Checkout, whichever one you are using for the sale in your initial screenshots. You can create the ticket at this link. Please double check that the name of the product is entered instead of WooCommerce General. If you don’t see the product in the list, you may first need to purchase it at WooCommerce.com. Both Stripe and PayPal Checkout are free purchases there.

    Once you’ve reached out to us by email, we’ll go ahead and resolve this post.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @stickersandthat. I can’t tell if you’ve reached out to us by email, but since we haven’t heard back from you here in a while, I’m going to go ahead and resolve this post. If you still need help, please get in touch with us using the instructions in my last response.

    Hallo @drwpcom and @stickersandthat, we have exact the same problems in one of our Online-Shops. Can you tell if there was a solution and what it was?

    Many thanks.

    Tobi

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Price Change On Order Status Change’ is closed to new replies.