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[resolved] previous User Data carrying over to new user UX/UI (23 posts)

  1. h-ball.com
    Member
    Posted 1 year ago #

    I have no idea how to search out a previous solution for this.

    I had one customer order a product. ten minutes later, another customer contacted me stating that the previous customer's name and other relevant data was pre-populating all of the fields on his order. This was verified. he stated closed the window.

    I asked him to retry with a fresh browser open. No problems occured then.

    User data being transfered from one customer to another? had anyone heard of this already?

    d

    https://wordpress.org/plugins/eshop/

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm sorry but we cannot replicate this. The only way it could happen is if both users were using the same computer and, hence, accessing the same saved eShop cookie.

  3. h-ball.com
    Member
    Posted 1 year ago #

    That makes me wonder about the cookie being passed between. I have had two users comment to this regard. I am unable to replicate as well.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    There is absolutely no way that a cookie can be passed to another machine - therefore, it would imply that you have customers who are using the same computer.

  5. h-ball.com
    Member
    Posted 1 year ago #

    Sure. Yet, still, a customer in Chicago had their data show up on a computer in Montana. I asked guy in montana to retry his order attempt using a clean browser, and that fixed it. So, perhaps cookie data is being misplaced in a db table overlap or whatever.

    This seems pretty sporadic and highly suspect, imo, but given two independent customers contaced me about this, and I'm more concerned that it's a legit issue.

    I've been using eshop for years without this kind of issue. I will check my strings, but the cookie data is being broadcasted in some strange way it appears.

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    There is a remote possibility that your sever has a very serious sessions issue but it's absolutely nothing to do with the plugin. All I can suggest is that you contact your hosts about it.

  7. h-ball.com
    Member
    Posted 1 year ago #

    "Is it just me? I'm trying to order my kitte but I keep getting defaulted to a women's XS jersey when I go to check out."

    The above quote from the third customer to experience this bullsh*t. I'll look into the Dreamhost about this JUNK. #frustrations

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    Is it just me?

    Well, put it this way - we have had no other reports of this issue and yet the plugin has about 100k users. So it would seem to be specific to your site.

  9. h-ball.com
    Member
    Posted 1 year ago #

    Regarding the above post - Customer 1 ordered an women's XS jersey. Customer #2 ordered a large men's, and upon checkout (via paypal), his order specifics are replaced with what appears to be the previous customer's order. Go figure. I am hope technology will save me.

  10. h-ball.com
    Member
    Posted 1 year ago #

    100k users? lolz. So witty. So developer.

  11. esmi
    Forum Moderator
    Posted 1 year ago #

    I really don't know what to say about this other than something appears to be seriously messed up on your site. From what I've heard, it could be some sort of bizarre sessions issue but it would definitely be server-related and not due to the plugin.

  12. esmi
    Forum Moderator
    Posted 1 year ago #

    100k users? lolz

    I'm glad you find it amusing but have a look at http://quirm.net/forum/forum.php?id=14 How many topics do you see like yours? For a plugin that's had over half a million downloads.

  13. h-ball.com
    Member
    Posted 1 year ago #

    I've got a call into the host, and will update if that gets defined as the prob. Good times.

  14. esmi
    Forum Moderator
    Posted 1 year ago #

    I honestly wish I could help more but this one has got both of us completely stumped (myself & the plugin's main developer).

  15. esmi
    Forum Moderator
    Posted 1 year ago #

    Let us know how you get on with Dreamhost. I have a contact there so I might be able to liaise and see if they can track anything down at their end if absolutely necessary.

  16. h-ball.com
    Member
    Posted 1 year ago #

    I've had over 4 (or so, it's all a blur) years of awesome out of this plugin, so I'm all broken hearted on this. No big, but give it a try yourself without completing the sale. pick anything form the store, and go through to the checkout page and see if it changes for you. It just did for me.

    I just went in and ordered a men's medium, and when I am sent to the checkout page on the site (PRIOR to being moved over to paypal) my order info magically changes to xs women's (which is the last order that has been fully processed all the way through paypal)

    superissimo.com. pick anything, and see how it goes.

  17. h-ball.com
    Member
    Posted 1 year ago #

    I am a decent front end hack, so when you start talking about session variables, I go to sleep. So, maybe if it glitches for you, it might show a clue as to the wtf. Dunno. Will post up when I get feedback from DH.

  18. esmi
    Forum Moderator
    Posted 1 year ago #

    Is there any chance you could set up a second fresh install on another server?

  19. h-ball.com
    Member
    Posted 1 year ago #

    Yes, but it'll be on another shared space of DH, but I can find another of their servers to select. I want to hold off until Dreamhost tells me that it's totally the plugin's issue and not theirs (intended sarcasm).

    thanks,
    d

  20. esmi
    Forum Moderator
    Posted 1 year ago #

    Well, if you get the chance, it might be worth a try. Rich (the primary developer) is away atm but we discussed your issue at some length last week and we couldn't come up with any reason for this weird behaviour other than some rally bizarre sessions "leak". We certainly haven't changed anything relating to sessions in the plugin for more than a year.

  21. esmi
    Forum Moderator
    Posted 1 year ago #

    This is a really, really, long shot but have a look at http://quirm.net/wiki/eshop/additional-plugins-and-code-snippets/remove-cookie-functionality/

    Might be worth seeing if suppressing cookies helps.

  22. h-ball.com
    Member
    Posted 1 year ago #

    Dude. wp super cache. Always be checking the plugins. Okay, so thanks for the lolz, and I will go feel like a idiot on another forum.

    Happy Tuesday!

  23. esmi
    Forum Moderator
    Posted 1 year ago #

    Glad to hear that you got this sorted. :-)

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