Title: Previous issue
Last modified: July 31, 2022

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# Previous issue

 *  Resolved [synapseone](https://wordpress.org/support/users/synapseone/)
 * (@synapseone)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/)
 * Hi I have an issue I reported with Jetpcak Security which I logged in a previous
   post. Ive been replying but not getting any response. Ive just noticed its been
   marked as resolved maybe thats why? Can someone help? Heres the original post
   link:
    [https://wordpress.org/support/topic/jetpack-security/#post-15861826](https://wordpress.org/support/topic/jetpack-security/#post-15861826)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fprevious-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15877875)
 * Hi [@synapseone](https://wordpress.org/support/users/synapseone/) –
 * Sorry for missing your replies, I think it may have been because it was marked
   as resolved. In any case, we are happy to continue assisting you here.
 * I have made an adjustment on our end that may fix the issue. If the user continues
   to have trouble with the login process, you will need to allow their IP as explained
   here:
 * [https://jetpack.com/support/protect/#settings](https://jetpack.com/support/protect/#settings)
 *  Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/)
 * (@synapseone)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15878812)
 * Hi [@lastsplash](https://wordpress.org/support/users/lastsplash/) thanks.
 * What did you do and does than mean you can see what the issue was?
 * Just in case you are misunderstanding the issue, the customer was not having 
   any problems logging in, they were not even trying to log in, they were simply
   trying to view the site homepage and were getting that error.
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15881476)
 * [@synapseone](https://wordpress.org/support/users/synapseone/)
 * Are they still having the issue? Are they unable to just even view the homepage
   of the site now?
 *  Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/)
 * (@synapseone)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15882291)
 * [@bruceallen](https://wordpress.org/support/users/bruceallen/) Hi No they are
   not currently having the issue but I still want to know what was causing this
   as they had it before and had to use a proxy to connect, then they got it again
   and had to change proxy then they got it again. seem to happpen to them randomly
   so I would like to get to the bottom of it.
 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15885067)
 * Hi [@synapseone](https://wordpress.org/support/users/synapseone/) –
 * What likely happened was that their IP was flagged as malicious and they were
   blocked for a period of time before that block was then cleared from our system.
   They may want to check to make sure they don’t have a device that is trying to
   log in to a WordPress.com account (for example the WordPress app) using an invalid
   login.
 * I made an adjustment that may help prevent this from happening in situations 
   where the request IP isn’t being passed to the server properly. However, we can’t
   guarantee that this won’t happen again.
 * If you do see this happen again, please let us know so that we can look at it
   as it’s happening.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Previous issue’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15885067)
 * Status: resolved