Support » Plugin: Product Feed PRO for WooCommerce » Previosuly working feeds are empty now

  • Resolved tomeryatir

    (@tomeryatir)


    Hey,
    I haven’t changed any setting nor touched the plugin, just updated it.
    Suddenly i get some empty XML Feeds.

    Two feeds with the SAME configurations:
    1) returns products
    2) the other one is empty

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor evavangelooven

    (@evavangelooven)

    Hi tomeryatir,

    Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing an issue with an empty feed.

    Are you sure the feed is empty or are you looking at a cached version of an (empty) old product feed?

    Other reasons for your feed being empty can be found here:
    https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/

    All the best,
    Eva

    Hey,
    I’ve went through the items on the list you gave me, Im afraid none of the issues are related.

    I actually didnt touch the plugin, and settings, and the feeds just when blank suddenly (other feeds are working properly for now).

    I’ve played with different configurations, it seems that previously functioning filters, are no longer working.
    I’m using Dokan multi-vendor which adds to each product different author/vendor.
    For example, some products have vendor-67 as meta, (or author).
    Until now, the feed generator could read them properly, when i remove those filters, i get all the products in my website generated. When i add them i get none:
    Log file: https://gofile.io/?c=F5pWO2

    Plugin Contributor evavangelooven

    (@evavangelooven)

    What are the taxonomies for that plugin?

    Hey,
    they add vendor taxonomy, which is based by author.
    for example: each product that uses author 67, will be signed with vendor-67.

    Plugin Contributor evavangelooven

    (@evavangelooven)

    Hi,

    We have just pushed out a new release of our plugin, version 7.1.0, that adds support for taxonomies that start with ‘vendor’. Since we don’t have the Dokan plugin installed ourselves this was not possible for us to test. Could you update the plugin and give it a try?

    Best,
    Eva

    tomeryatir

    (@tomeryatir)

    Hey,
    I’ll test it and update you here.
    Just to let you know, that you have the most amazing support i’ve seen, and i’ll be happy to purchase your elite version once it is all fixed!

    tomeryatir

    (@tomeryatir)

    Unfortunately i keep getting no products indexed and empty XMLS when i use filters on dokan-vendor OR author:

    [rules] => Array
    (
    [1577984128416] => Array
    (
    [rowCount] => 1577984128416
    [attribute] => dokan-vendor
    [condition] => contains
    [criteria] => vendor-67
    [than] => include_only
    )

    )

    [utm_on] => on
    [utm_medium] => cpc
    [utm_campaign] => GS PETS
    [utm_term] => id
    [utm_content] =>
    [woosea_page] => filters_rules
    [active] => 1
    [last_updated] => 02 Jan 2020 17:30
    [running] => ready
    [nr_products] => 2712
    [nr_products_processed] => 0
    [history_products] => Array
    (
    [02 Jan 2020 17:01] => 0
    [02 Jan 2020 17:12] => 0
    [02 Jan 2020 17:17] => 0
    [02 Jan 2020 17:26] => 0
    [02 Jan 2020 17:33] => 0
    )

    [project_update] => yes
    )

    ************************************************************************************************************************************************************************************************************************************************************************************
    Here i’ve been testing the xml feed with price filter, and it does work:

    [rules] => Array
    (
    [1577986519350] => Array
    (
    [rowCount] => 1577986519350
    [attribute] => price
    [condition] => >=
    [criteria] => 300
    [than] => include_only
    )

    )

    [utm_on] => on
    [utm_medium] => cpc
    [utm_campaign] => test price
    [utm_term] => id
    [utm_content] =>
    [woosea_page] => analytics
    [active] => 1
    [last_updated] => 02 Jan 2020 17:36
    [running] => processing
    [nr_products] => 2941
    [nr_products_processed] => 1472
    )

    the strange thing is some XML have been properly generated before, and some arent working. When i restart the process, nothing really happens.

    Plugin Contributor evavangelooven

    (@evavangelooven)

    So it seems the taxonomy of that attribute actually starts with dokan (as in dokan-vendor) and not with vendor. That’s probably why it didn’t work. Can you try updating to version 7.1.1. and give it another shot?

    All the best,
    Eva

    tomeryatir

    (@tomeryatir)

    That seems to fix the problem!
    Thank you so much, i’m giving you 5 stars right away.

    Plugin Contributor evavangelooven

    (@evavangelooven)

    Hi,

    Thanks for your review and your help on solving this issue, much appreciated 🙂

    Best,
    Eva

Viewing 11 replies - 1 through 11 (of 11 total)
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